Rental Associate at RV Value Mart Inc

Rapho Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organizational Skills, Attention to Detail, Multi-tasking, Prioritization, Mechanical Knowledge, Scheduling Systems, Booking Systems, Teamwork

Industry

Retail

Description

Description Job Summary: The Rental Associate is responsible for managing the day-to-day operations of RV rentals to ensure smooth, efficient, and customer-focused rental experience. This role serves as a primary point of contact for rental customers, coordinates bookings and unit readiness, and works closely with the service department to maintain rental fleet quality and compliance. Supervisory Responsibilities: None Duties/Responsibilities: Rental Operations Manage and complete all day-to-day activities related to renting RVs. Oversee the full rental cycle including reservations, preparation, check-in, and check-out. Ensure rental units are cleaned, washed, tanks dumped, and fully prepared prior to each rental. Perform quality control inspections on all outgoing and incoming rental units. Customer Service & Communication Respond to customer leads, inquiries, and requests in a timely and professional manner. Handle customer communications via phone calls and messages. Provide clear instructions and guidance to customers during check-in and check-out. Validate customer claims and concerns and work to ensure satisfactory resolutions. Bookings & Administration Manage booking and billing for new and existing rental reservations. Maintain accurate rental records and documentation. Ensure unit insurance, registration, and required rental documentation are current and complete. Confirm all new rental preparation steps are completed prior to delivery. Maintenance & Coordination Schedule and coordinate routine and non-routine maintenance for rental units. Work closely with the service department to identify, report, and resolve repair needs. Ensure rental units meet company standards and safety requirements. Requirements Qualifications: Strong customer service and communication skills. Excellent organizational skills and attention to detail. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Basic mechanical or RV knowledge preferred but not required. Comfortable using scheduling, booking, and messaging systems. Ability to work independently and as part of a team. Physical Requirements: Ability to work outdoors in varying weather conditions. Ability to stand, walk, bend, and lift as required for cleaning and inspecting RVs. Must be able to move and operate around large vehicles safely. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits: Health Insurance Vision Insurance (company paid option) Dental Insurance (company paid option) 401K with company match Paid time off Employee discounts Advancement opportunities Awesome environment with a great team of coworkers!

Responsibilities

The Rental Associate manages the day-to-day operations of RV rentals, ensuring a smooth and customer-focused rental experience. This includes overseeing the rental cycle, maintaining unit readiness, and coordinating with the service department.