Rental Car Manager and Customer Care Specialist at Toyota of Fort Walton Beach

Fort Walton Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Vehicle inventory management, Scheduling, Communication, Interpersonal skills, Organizational skills, Multitasking, Problem-solving, Leadership, Computer systems proficiency, Billing, Conflict resolution

Industry

Retail Motor Vehicles

Description

Description Job Title: Rental Car Manager & Customer Care Specialist Location: Toyota of Fort Walton Beach – Fort Walton Beach, FL Position Overview: Toyota of Fort Walton Beach is seeking a motivated and customer-focused professional to join our team as a Rental Car Manager & Customer Care Specialist. This dual-role position is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has strong organizational and leadership skills. Key Responsibilities: Rental Car Management Duties: Oversee daily operations of the rental car department Manage vehicle inventory, availability, and scheduling Ensure vehicles are clean, maintained, and ready for customers Coordinate reservations, check-ins, and check-outs Monitor rental agreements, billing, and compliance requirements Handle customer inquiries, issues, and escalations professionally Customer Care Specialist Duties: Provide exceptional customer service in person, over the phone, and online Assist customers with service appointments, vehicle inquiries, and follow-ups Address and resolve customer concerns with professionalism and empathy Maintain accurate customer records and communication logs Support dealership staff in delivering a seamless customer experience Qualifications: Previous experience in customer service, hospitality, or automotive industry preferred Strong communication and interpersonal skills Excellent organizational and multitasking abilities Proficiency with computer systems and scheduling software Ability to lead, problem-solve, and stay calm under pressure Valid driver’s license with a clean driving record What We Offer: Competitive pay (based on experience) Health, dental, and vision insurance options Paid time off and holidays Opportunities for advancement within the dealership Supportive and team-oriented work environment Requirements Job Title: Rental Car Manager & Customer Care Specialist Location: Toyota of Fort Walton Beach – Fort Walton Beach, FL Position Overview: Toyota of Fort Walton Beach is seeking a motivated and customer-focused professional to join our team as a Rental Car Manager & Customer Care Specialist. This dual-role position is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has strong organizational and leadership skills. Key Responsibilities: Rental Car Management Duties: Oversee daily operations of the rental car department Manage vehicle inventory, availability, and scheduling Ensure vehicles are clean, maintained, and ready for customers Coordinate reservations, check-ins, and check-outs Monitor rental agreements, billing, and compliance requirements Handle customer inquiries, issues, and escalations professionally Customer Care Specialist Duties: Provide exceptional customer service in person, over the phone, and online Assist customers with service appointments, vehicle inquiries, and follow-ups Address and resolve customer concerns with professionalism and empathy Maintain accurate customer records and communication logs Support dealership staff in delivering a seamless customer experience Qualifications: Previous experience in customer service, hospitality, or automotive industry preferred Strong communication and interpersonal skills Excellent organizational and multitasking abilities Proficiency with computer systems and scheduling software Ability to lead, problem-solve, and stay calm under pressure Valid driver’s license with a clean driving record What We Offer: Competitive pay (based on experience) Health, dental, and vision insurance options Paid time off and holidays Opportunities for advancement within the dealership Supportive and team-oriented work environment

Responsibilities

The role involves managing daily rental car operations, including vehicle inventory, scheduling, and customer check-ins. Additionally, the specialist provides comprehensive customer support by resolving inquiries and maintaining accurate service records.