SKILLS AND EXPERIENCE

• Good organisational and communication skills required
• Excellent telephone manner
• Previous telephone sales or customer service experience required
• Good IT skills, primarily Excel and Word
• Ability to multi-task and work well under pressure
• Ability to learn in-house systems

JOB PURPOSE:

Reporting to the Assistant Depot Manager, key tasks will include the preparation of quotations, conducting telesales and follow ups with customers who have been provided with quotations. This is a varied role and occasionally you may be required to work overtime.

KEY RESPONSIBILITIES:

• Answer telephone calls, take enquiries and problem solve all of customers’ needs
• Produce hire quotes for new and existing clients regarding rental pricing data
• Communicate and liaise with other team colleagues daily for plant allocation and scheduling of work etc.
• Liaise with other team colleagues and produce orders for cross hire equipment if required
• Liaise with the Accounts department with the opening of new customer accounts
• Ensure compliance with the Company procedures when receiving customer(s) purchase orders
• Ensure high value enquiries are passed on to the relevant Sales Manager in a timely manner
• Proactively chase outstanding quotes and report findings to the appropriate Manager
• Produce rental related paperwork (e.g. Job Sheets, Delivery and Off Hire Notes)
• Comply with all aspects of the company ISO 9001:2015 (Quality) and ISO 14001 (Environmental) procedures, proactively contributing to the company’s continuous improvement programme.