Rental Department Supervisor - MM at Marquette Mountain Resort LLC

Marquette, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Customer Service, Staff Management, Scheduling, Problem Solving, Equipment Fitting, Training, Inventory Control, Communication, Organizational Skills, Manual Labor, Safety Protocols, Loss Prevention, Collaboration, Equipment Maintenance, Adaptability

Industry

Recreational Facilities

Description

Description About Us: Discover the allure of the Northwoods at Marquette Mountain Resort. Immerse yourself in our passion for providing an exceptional experience, where every detail is carefully considered. Our resort offers year-round adventure and stunning natural beauty across all four seasons. Whether you seek the thrill of the slopes or the tranquility of the trails, you'll be captivated by the spectacular views of Lake Superior. After a day of exploration, unwind and create cherished memories by the fire with your loved ones. Conveniently located just minutes from downtown Marquette, Michigan, our resort is your gateway to an unforgettable getaway. This is a seasonal position Oct 17, 2025 - April 14, 2026. Status: Full Time Job Purpose: The Rental Supervisor is responsible for supervising the rental staff and shop to include; staff management, scheduling, customer service and problem solving. Also will be responsible for outfitting guests with rental equipment and explaining its safe use, while also assisting with the upkeep of current inventory. Communicate regularly with other departments including lift maintenance, snowsports, tickets, ski patrol, human resources, marketing, and recreation. Essential Duties and Responsibilities: Honoring Commitments: Supervise rental shop employees, ensuring high-quality service and maintaining staff accountability. Interview, hire, and train seasonal personnel, ensuring they understand their responsibilities and uphold company standards. Provide regular feedback and communicate inventory audits and loss prevention strategies to management. Creating Positive Experiences: Greet guests as they enter the rental shop, ensuring a welcoming and efficient experience. Fit guests with proper rental equipment, ensuring boots, skis, snowboards, and bindings are tailored to their skill level and needs. Work collaboratively with customer service, guest services, and snowsports departments to ensure seamless group experiences and excellent public relations. Fostering Lifelong Learning: Conduct training sessions for both new and returning employees, ensuring they understand best practices for customer service, equipment fitting, and safety protocols. Continuously develop knowledge of ski/snowboard ability levels and equipment, sharing insights with staff to enhance team expertise. Exhibiting Pioneering Spirit: Participate in weekly interdepartmental meetings, sharing innovative ideas to improve operations, enhance customer experiences, and address group volume challenges. Support the management team by contributing to financial goals, loss prevention strategies, and recommending process improvements within the rental department. Demonstrating Good Stewardship: Ensure proper inventory control, accurate accounting of equipment, and maintain equipment cleanliness and functionality. Perform pre-season and post-season equipment testing and maintenance, including waxing and tuning skis/snowboards. Maintain the cleanliness and organization of the shop, ensuring equipment is properly stored and ready for guest use. Other Duties as Assigned: Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives. Minimum Qualifications: High School Diploma and 18 years of age Minimum of two years of experience in the mountain bike or ski area industry. Strong communication and interpersonal skills. Excellent organizational abilities, including effective planning and scheduling. Ability to perform manual labor in various weather conditions. Knowledge of ski/snowboard ability levels and expertise in safe equipment use. Skilled in the proper and safe use of rental shop equipment, tools, and products. Valid Driver’s License Must be able to work nights, weekends and holidays as needed by season and by need of the company. Physical and mental demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ? Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and climb or balance The employee is frequently required to sit and stoop, kneel, crouch or crawl Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds Specific vision requirements of this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus Equipment Used: Snow removal equipment Belt Sanders Wax Iron Binding Binding Equipment Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Harsh outside weather conditions. Occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne. particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration. Noise level in the work environment is usually loud. Regularly work near moving mechanical parts and exposed to outdoor weather conditions and vibration Benefits (depended on hours worked and status) Insurance: Medical - PPO and HDHP options Flexible Spending Account (FSA) Health Savings Account (HSA) with company match Dental Insurance Vision Insurance Accident & Critical Illness Insurance Group Term Life Insurance (company paid) Short and Long-Term Disability (company paid) Paid Time Off: Paid Time Off (PTO) Paid Holidays Volunteer Time-Off Paid Maternity/Paternity Leave Bereavement/Funeral Compensation: 401(k) Retirement Plan with company match Incentive Programs Shift Differential Program Tool Rewards Program Safety shoe and glasses program Other: Employee Assistance Program (EAP) Wellness incentives Company paid and provided uniforms Training: In-House, Instructor-Led, and Online Marquette Mountain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Responsibilities

The Rental Supervisor is responsible for supervising the rental staff and shop, ensuring high-quality service and staff accountability. This includes outfitting guests with rental equipment, explaining its safe use, and maintaining inventory.