JOIN THE JOURNEY WITH SIXT AUSTRALIA – CUSTOMER EXPERIENCE AGENT

SIXT is driving a new era of car rental in Australia – and we want you in the driver’s seat.
Backed by the trusted NRMA name, SIXT is a premium, global mobility brand bringing world-class service, unbeatable value, and an unforgettable customer experience to Australians. Whether it’s compact cars, family SUVs, prestige vehicles, or commercial trucks, thousands of customers choose SIXT every day – and our people are the reason why.

WHAT WE’RE LOOKING FOR

We’re not just after experience – we’re looking for attitude. If you’re passionate about people, take pride in your work, and enjoy a fast-paced, team-driven environment, we want to hear from you.

Ideally, you’ll bring:

• Clear, confident communication and a strong customer focus
• A proactive, can-do approach – especially under pressure
• Previous experience in retail, hospitality or sales (preferred)
• Strong attention to detail and admin accuracy
• A full, unrestricted driver’s licence
• Solid computer skills
• Full Australian working rights
• Flexibility to work across a 7-day roster (weekends included)

ABOUT THE ROLE

As a Customer Experience Agent, you’ll be at the heart of our customer journey. You’ll bring energy, empathy and a solutions-first attitude to every interaction – making travel smooth, stress-free, and a little bit special.

Your day-to-day will include:

• Delivering premium, friendly customer service that goes above and beyond
• Seamlessly managing rental agreements from start to finish
• Answering enquiries in person, over the phone, and via email
• Cleaning and preparing vehicles to the highest standards
• Supporting vehicle pick-up and delivery when needed
• Selling rental upgrades and add-ons to meet customer needs
• Keeping the branch clean, professional, and organised
• Pitching in across admin and operations to keep the wheels turning

We offer more than just a job – we offer a career path with real momentum. At SIXT, you’ll receive full training, genuine support, and the chance to grow into new roles across our business. Plus, you’ll enjoy:

• Uncapped bonuses for top-tier sales and service performance
• Career development across a wide range of roles and locations
• Elite Club rewards for monthly high performers
• Employee discounts – up to 30% off SIXT rentals for you and your family globally
• NRMA Group perks, including lifestyle discounts, benefits and wellbeing support
• A fun, inclusive and dynamic team where every day is differen