Love to ski or snowboard? Want to spend your winter surrounded by stunning BC scenery, great snow, and even better people? At Sasquatch Mountain Resort, we offer more than just a job—we create inclusive experiences, united by adventure and empowered by community. Whether you’re chasing powder, building your resume, or discovering life in the mountains, this is your chance to be part of something special.
Located in the Douglas Range of the Fraser Valley—just an hour from Chilliwack and Abbotsford, and two hours from Vancouver—Sasquatch is a hidden gem known for its family-friendly vibe, deep snow, and minimal lift lines. We may be small, but our 37 diverse runs, epic powder bowls, and breathtaking views make a big impact.
Every day here is different. You’ll work across departments, learn what makes a resort run, and grow alongside a supportive, passionate team. Whether it’s your first time away from home, a stop on your journey, or the beginning of a career in the mountains - Sasquatch is where you belong.

JOB SUMMARY

As a part of our Rentals & Repair team, you are responsible for the day-to-day supervision of all rental and repair operations at Sasquatch Mountain Resort. This includes overseeing the rental shop, managing guest flow, ensuring proper equipment maintenance, and leading a team to deliver safe, efficient, and friendly service. You’ll support the training and scheduling of technicians, assist with inventory, and provide hands-on support when needed. Cross-training and working within other departments is required to support business needs. You are a front-line staff member, problem-solving and providing excellent customer service to create an inclusive experience, united by adventure and empowered by community.

JOB REQUIREMENTS

• Previous experience in rental operations or ski/snowboard equipment repair required
• Supervisory or leadership experience in a guest-facing role preferred
• Certified ski or snowboard technician (asset, not required—we will train)
• Excellent customer service and communication skills
• Ability to lift up to 50 lbs and work on your feet in a fast-paced environment
• Must be able to work weekends and holidays
• Strong problem-solving, organization, and multitasking abilities
• Comfortable working indoors and outdoors in all weather conditions
• Must be adaptable, have strong time management skills, and be a team player
• Family-oriented resort – must enjoy working with guests of all ages
• Cross-department support and snow removal is required from all positions at SMR

• Supervise daily rental and repair operations, including opening/closing procedures
• Ensure team delivers efficient, friendly, and accurate guest service
• Train, coach, and support rental techs in proper boot fitting, ski/snowboard sizing, and binding adjustments
• Monitor workflow to maintain efficient guest throughput and safe equipment setup
• Oversee tuning, waxing, and equipment maintenance, ensuring safety standards are met
• Maintain up-to-date records of waivers, equipment service logs, and repairs
• Manage equipment inventory, ensuring all gear is organized and properly stored
• Liaise with Maintenance and Outside Operations for group bookings and equipment staging
• Monitor rental forms and ensure guest information is accurately recorded
• Support Retail, Guest Experience, and Snow School with resort-wide information as needed
• Assist with cashier duties, damage assessments, and customer conflict resolution
• Perform weekly equipment checks and inspections as per provincial safety standards
• Practice safe work procedures and ensure all staff follow safety guidelines
• Maintain a professional and respectable appearance
• Other duties as assigned