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Rental Service Agent at Indie Campers Germany GmbH

Union City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

23.35

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Reservation Handling, Fleet Maintenance, Payment Processing, Complaint Handling, Emergency Troubleshooting, Organization

Industry

Travel Arrangements

Description

THE ROLE We’re looking for travel enthusiasts with a passion for guest service for our depot in San Francisco. You’ll be the face of our company, reporting directly to the Branch’s Operations Assistant, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot. WHAT WILL YOU WORK ON? Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs; Preparing and cleaning our campervans; Maintaining our campervans in top condition and monitor maintenance and repairing needs; Registering guests, monitoring stock and processing payments; Handling complaints and troubleshooting emergencies. WHO ARE WE LOOKING FOR? You are a travel enthusiast with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable; You have great communication skills and an aptitude for direct contact with customers(mandatory); You’re eligible to work in the US, have a valid driver's licence and feel confident enough to drive a campervan (mandatory); You’re available to work on weekends and public holidays. You’re a responsible person who takes their work seriously and can be relied upon; You’re well-organised and you’re good at solving problems. THE INDIE COMMITMENT! Being part of a young, fast-growing and innovative company where you make a difference; Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon, Mexico or Los Angeles; Continuous training and coaching to develop the skills that matter to you; $23.35 hourly rate + sales comissions + customer satisfaction bonuses Free Road Trips, so you can experience Indie firsthand trips around North America, Europe and Oceania Are you Ready to Go Indie?

Responsibilities

The agent is responsible for managing guest check-ins and check-outs, handling reservations, and processing payments. Additionally, they must maintain the campervan fleet through cleaning and monitoring repair needs to ensure smooth depot operations.