About Us
CarHome Rental & Services Ltd. is a fast-growing vehicle rental company based in Calgary and Edmonton specializing in insurance replacement rentals and premium customer service. We are seeking a motivated and detail-oriented Rental Service Coordinator to join our team. This role is essential in ensuring an exceptional customer experience and supporting our operational growth.
Position: Rental Service Coordinator
Start Date: September 8th, 2025
Work Schedule: Full-time, 40 hours per week
Compensation: Starting from CAD $16.00 per hour (paid bi-weekly)
Benefits: 100% employer-paid health & dental coverage after probation
Key Responsibilities
- Provide excellent customer service by handling inquiries (phone, email, in person), explaining rental processes, and coordinating bookings, changes, and cancellations.
- Manage vehicle handover & inspection, including condition reports, cleanliness, fuel levels, mileage, and photo documentation.
- Support front-end sales & business development by promoting add-on services (e.g., insurance upgrades, additional equipment) and assisting in corporate/insurance rentals.
- Work closely with back-end accounting team to ensure contract, billing, and vehicle documentation accuracy.
- Coordinate with the operations team for vehicle maintenance, servicing, and dispatching.
- Assist with incident resolution, while upholding company standards.
Compensation & Incentives
- Base Pay: CAD $16.00 per hour (Starting from)
- Commission: 2% commission on rental revenue
- 10% commission on the rental insurance sales
- Must provide end-to-end customer service, including communications outside business hours, to qualify for commissions.
- Quarterly Commission Payouts: March, June, September, December
- Year-End Bonus: At company’s discretion, based on profitability and individual performance.
Additional Benefits
- Sick Leave: 5 unpaid sick days per year (after 90 days of employment), per Alberta Employment Standards
- Vacation: 4% vacation pay during the first year, with entitlement to 2 weeks paid vacation after one year of continuous service
- Statutory Holidays (Paid):
- New Year’s Day
- Alberta Family Day
- Good Friday
- Victoria Day
- Canada Day
- Labour Day
- Thanksgiving Day
- Remembrance Day
- Christmas Day
Qualifications
- Strong customer service skills and professional communication (verbal & written)
- Valid Alberta Driver’s License with clean driving record
- High School Diploma (minimum requirement); post-secondary education in business, hospitality, or related field is an asset.
- Previous experience in car rental, automotive, or hospitality industry preferred but not required
- Team player with attention to detail and problem-solving skills
Why Join Us?
At CarHome, we value dedication, growth, and teamwork. This position not only offers stable compensation and benefits but also the opportunity to earn commissions, annual bonuses, and long-term equity participation in a growing company.
How to Apply
Please submit your resume directly via Indeed Or hr@carhomeservices.ca. Only qualified candidates will be contacted for an interview.
Job Types: Full-time, Permanent
Pay: $16.00-$28.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Customer service: 1 year (preferred)
Work Location: In perso
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