Rental Supervisor at DriveX Mobility Pvt Ltd

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Handling, Payment Reconciliation, KYC Verification, Fleet Management, Operational Reporting, Problem Solving, Interpersonal Skills, MS Excel, Motorcycle Riding, Conflict Resolution, Documentation Management, Process Improvement

Industry

Motor Vehicle Manufacturing

Description

Role Summary The Rental Supervisor – Front End is responsible for ensuring a seamless customer experience at the hub across vehicle pick-up, drop-off, and day-to-day front-end rental operations. The role owns customer handling, documentation, payment reconciliation, and coordination with internal teams to ensure high service levels, strong process adherence, and smooth fleet handovers. Key Responsibilities · Manage all customer-facing operations at the hub, including vehicle pick-up, drop-off, handover, and return processes. · Ensure a smooth and professional rider onboarding experience, including KYC verification, contract execution, and customer briefing. · Maintain accurate customer records, rental documentation, and transaction logs in line with company processes. · Handle payment collections, outstanding settlement follow-ups, and reconciliation at the time of vehicle return. · Coordinate with the warehouse, service, and risk teams to ensure vehicle readiness and timely service delivery. · Monitor compliance with front-end SOPs and ensure that all customer interactions are handled as per defined service standards. · Take customer feedback and assess the key customer pain points regarding the rental and other services · Track and report key operational metrics such as on-time delivery, turnaround time, pending payments, customer issues, and handover quality. · Support implementation of process improvements to enhance customer experience and operational efficiency · Perform other duties and operational tasks as assigned to support changing business requirements and ensure smooth day-to-day operations. Requirements Requirements Graduate in any discipline. Experience in working in the two wheeler / four wheeler industry (preferably in sales) Strong customer handling and communication skills especially in taking feedback and handling high stress situations such as customer disputes. Good coordination and problem-solving abilities. Collaborative mindset, team work and strong interpersonal skills Continuous learning mindset Knows how to ride a motorcycle Languages known: English, Hindi, Kannada (preferable) Proficient in MS Excel and basic operational reporting.

Responsibilities

Manage front-end rental operations including vehicle handovers, customer onboarding, and payment reconciliation. Coordinate with internal teams to ensure vehicle readiness and maintain high service standards through operational metric tracking.