Job Title: Rental/Retail Sales Coordinator
Reports To: Rental/Retail Assistant Supervisor, Rental/Retail Supervisor, Rental/Retail Manager
Employment Type: Seasonal

POSITION SUMMARY:

The Rental/Retail Sales Coordinator is a frontline team member responsible for delivering exceptional customer service across the Rental Shop, Retail Stores, and Online operations. This role is hands-on and focused on guest experience, sales execution, accurate transactions, and the smooth operation of rental and retail services. The Sales Coordinator supports daily functions by maintaining inventory, processing transactions, and ensuring the sales floor and rental areas are well-organized, clean, and welcoming.

QUALIFICATIONS & EXPERIENCE:

• Experience in customer service, retail, or rental shop environment (required)
• Familiarity with ski/snowboard equipment and sizing (required)
• Proficient with POS systems (RTP, Square, or similar)
• Strong organizational skills and attention to detail
• Comfortable in a fast-paced, guest-facing role

SYSTEM USE & ADMINISTRATIVE TASKS

• Use RTP and Aspenwear to complete transactions, look up bookings, and troubleshoot issues
• Assist with tracking orders, returns, and exchanges (in-store and online)
• Help manage damanged or defective product returns and replacements
• Maintain accurate documentation for inventory counts and product movement
• Report discrepancies, guest issues, or maintenance concerns to supervisors promptly
• Assit in maintaining records of rental agreements and customer information in accordance with compnay policy