Rents Advisor at Clúid Housing

Ireland, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

44803.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rent Assessment, Customer Service, Income Management, Housing Legislation, Problem Solving, Organizational Skills, Effective Communication, Administrative Support, Stakeholder Collaboration, Welfare Entitlements Advice

Industry

Non-profit Organizations

Description

Role Overview The Rents Advisor is responsible for conducting annual and ad hoc rent assessments, working with residents and staff to ensure an accurate rent is charged for each tenancy. Position: Rents Advisor Reporting to: Rent Assessment Team Leader Location: Dublin - Hybrid Contract type: Fixed Term until 31st December 2026 Salary: €32,584 to €44,803 (DOE) Key Responsibilities Rent and Service Charge Calculations Policy and Procedure Rent Assessment Performance Administrative Support and Customer Service Collaborative Working Rent and Service Charge Calculations Support the Rent Assessment Team Leader to coordinate the annual rent and service charge assessment process for all tenure types, in line with policy and procedures. Process ad-hoc rent assessments as required throughout the year for new tenancies, transfers, changes in circumstances, and other rent-related queries. Ensure residents receive appropriate advice and guidance regarding benefits and welfare entitlements. Policy and Procedure Under the direction of the Rent Assessment Team Leader, work as required to review and improve any policy, process and/or procedures in relation to rent and service charge assessments. Rent Assessment Performance Support the Rent Assessment Team Leader as required in collating information to monitor and report on rent and service charge assessment performance. Administrative Support and Customer Service Where required, contact residents about their rent assessment via various methods of communication, including but not limited to phone calls, emails and letter. Undertaken any other duties as required that are consistent with your role. Where required, support other administrative functions within Operations. Collaborative Working Collaborate with colleagues across Operations to drive operational excellence and achieve shared outcomes for individuals and communities. Work with internal and external stakeholders as required. Corporate Responsibilities Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities Adhere to all Clúid policies and procedures at all times To exercise discretion at all times Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements Person Specification Excellent organisational and customer service skills Ability to communicate effectively Problem solving skills Knowledge of housing legislation and regulations Ability to organise own workload and to work with minimal supervision Knowledge of housing sector practices Self-driven and motivated Experience/Qualifications Essential: 2+ years’ experience of working in a customer service environment Experience in income management or rent assessment preferably in a social housing environment Desirable: Professional qualification e.g. ICSH/CIH/IAVI Experience of working with diverse communities and understanding of social housing issues, with the ability to respond to changing circumstances Familiarity with housing regulations, policies, and best practices #LI-Hybrid About us Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change. Why Choose Clúid? At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy: Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace. Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options. Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities. Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave. Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.

Responsibilities

The Rents Advisor conducts annual and ad hoc rent assessments to ensure accurate charging for tenancies. They provide guidance to residents on benefits and collaborate with operations to improve rent assessment policies.