Rep Client Service II- Admin | Fernandina Oncology | FT Days at UF Health

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient registration, Insurance verification, Appointment scheduling, Data entry, Customer service, Conflict resolution, Medical terminology, Authorization processing, Pre-certification, Billing documentation, Communication skills, Detail oriented, Arithmetic skills, Workflow organization, Stress management

Industry

Hospitals and Health Care

Description

Overview Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. This position is also responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services. Qualifications Age of Patients Served: All Age Groups. Required Education: High School Diploma or GED. Necessary Skills: 1. Knowledge of insurance plans and guidelines. 2. Ability to obtain authorizations and pre-certifications from insurance plans. 3. Requires excellent decision making skills and initiative. 4. Must be very detailed oriented. 5. Possess excellent verbal and written communications skills in the English language. 6. Basic arithmetic skills are necessary for cashiering. 7. Data entry experience required. 8. Ability to prioritize tasks and organize workflow. 9. Must be able to handle stressful situations in a professional customer service related manner. 10. Skilled in conflict resolution. Preferred Licensure/Certifications: - ICD-9 and CPT coding preferred. - Completion of a standard terminology course would be helpful, but not required. Required Experience: Minimum of two (2) years experience in a clinical office setting with extensive patient registration, front desk, and insurance experience and knowledge. Preferred Experience: N/A

Responsibilities

The role involves managing patient registration, scheduling appointments, and obtaining necessary demographic and financial information. Additionally, the representative serves as a liaison between patients and medical staff while processing insurance referrals and authorizations.