Rep I - GCCA Remote at TransUnion

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Call Center, FRCA Laws, Active Listening, English Proficiency, Multilingualism, Organization, Computer Proficiency, MS Office, Conflict Resolution

Industry

technology;Information and Internet

Description

TransUnion's Job Applicant Privacy Notice What We'll Bring: To assist Consumers with Disputes and educating them on their credit information What You'll Bring: 1-2 years of experience in a customer service/inbound call center with knowledge in FRCA laws and regulations. Demonstrated active listening skills and patience handling escalated emotions with consumer customers. Strong english speaking and writing skills as well as a secondary language for a specific region. Highly detailed and organized to flex with changing work priorities organized and detail oriented with the ability to manage multiple high priorities. Proficient computer skills navigating the Internet, Web Based Applications, MS Office or other business software. Impact You'll Make: 1. Provide inbound call support to customers and consumers answering questions, concerns and issues in a professional, respectful, and courteous manner, with a focus on one call resolution. 2. Maintain quality performance through adherence to inbound call center key performance indicators and quality expectations. 3. Initiate feedback to our product teams and leadership on product features and enhancements, process and procedures and opportunities to enhance the customer/consumer experience. For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets. Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful. Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa. A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively. Please note that being a credit bureau, some positions require a clear credit record. #LI-Remote This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. TransUnion Job Title Rep I, Customer Support Operations Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance. View TransUnion's Job Applicant Privacy Notice TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

Responsibilities

Provide professional inbound call support to consumers regarding credit disputes and information. Collaborate with product teams to provide feedback for enhancing the customer experience and process improvements.