Rep II, Customer Service Ops at Cardinal Health

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Contract Administration, Problem Resolution, Data Entry, Case Management, Reporting, Stakeholder Coordination, Customer Service, Risk Identification, Documentation

Industry

Hospitals and Health Care

Description

What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through data analysis, contract administration, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to pharmaceutical supply chain regulations and compliance by acting as a liaison in problem-solving, research and problem/dispute resolution. Job Summary The Representative II, Customer Service Operations performs data gathering, data entry and review. Duties may include organizing and maintaining data files and resolving simple to moderate complexity cases. Identifies and flags risks to direct supervisor to improve and stabilize the process. The Representative II responds to customer questions, clearly communicating delays, issues and resolutions. Responsibilities Responsible for gathering and sending data for scorecard/offline reports using a standard template to customers. Responds to inquiries from internal and external customers, such as Distribution Centers and vendors, regarding status of cases, details of on-hold and priority cases. Identifies and communicates resolution to internal and external customers. Uses dashboards and reporting from internal systems to identify causes of exception cases, such as mismatch of data or missing requirements. Conducts analyses as necessary to understand, communicate and resolve cases. Responsible for documenting the resolution process. Coordinates with a variety of internal stakeholders, including Planners and externally facing Customer Service Representatives, regarding customer issues. Maintains a detailed log of the daily transactions. Demonstrates flexibility in managing customer expectations and the program's Service Levels requirements. Qualifications 1-3 years of experience in a BPO set-up SHS graduate or completed at least 2 years of college What is expected of you and others at this level Applies acquired job skills and company policies and procedures to complete standard tasks Works on routine assignments that require basic problem resolution Refers to policies and past practices for guidance Receives general direction on standard work; receives detailed instruction on new assignments Consults with supervisor or senior peers on complex and unusual problems Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future. View Cardinal Health on YouTube

Responsibilities

The role involves gathering and analyzing data for customer scorecards and resolving moderate complexity cases related to pharmaceutical supply chain compliance. It requires coordinating with internal stakeholders and external customers to communicate resolutions and maintain transaction logs.