Rep II, Customer Service Representative - Voice at Cardinal Health

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Resolution, Contract Administration, Order Processing, Medical Billing, Medical Reimbursement, Inbound Calls, Outbound Calls, Data Entry, HIPAA Compliance, Patient Retention, Professionalism, Documentation, Feedback, Process Improvement

Industry

Hospitals and Health Care

Description

What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution Job Responsibilities: Handles client/patient questions, complaints, requests or inquiries with the highest degree of courtesy & professionalism, with the goal of one-call resolution & patient retention. Maintains a working knowledge of all company products & services, as may be required to work in one or more divisions or skill sets. Logs into systems as appropriate to skill set and/or task(s) assigned. Completes C/S documentation within 24 hours of service delivery, as required. Ensures that all required documentation is completed in accordance with company guidelines. Offers solutions for more effective & higher quality customer service. Responds to telephone inquiries (inbound/outbound calls): ascertains patient needs; responds appropriately & with urgency to patient requests, questions, complaints & concerns. Provides patients with accurate, timely, and satisfactory solutions to potential & arising complaints & concerns about their orders, devices, usage, and physician-ordered prescription(s). Overcomes objections & effectively resolves customer concerns with the goal of retaining patient accounts. Offers alternative solutions as appropriate. Ensures accurate changes and data entry of patient records in information systems, including service issues. Updates patient files for known changes to patient records. Is responsive to ongoing feedback & training from management. Assists other departments with patient processing or other patient issues as needed. Adheres to all policies and procedures related to providing consistent, superior customer/patient care. Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information. Is reliable, engaged, and provides feedback as to improve processes and policies. Attends all department, team, and company meetings as required. Embraces and exemplifies Cardinal Health Values Qualifications At least 2 years of work experience (with at least 1 year of voice) Al least 2 years of college coursework or experience What is expected of you and others at this level Applies acquired job skills and company policies and procedures to complete standard tasks Works on routine assignments that require basic problem resolution Refers to policies and past practices for guidance Receives general direction on standard work; receives detailed instruction on new assignments Consults with supervisor or senior peers on complex and unusual problems Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future. View Cardinal Health on YouTube

Responsibilities

This role involves handling client and patient inquiries, complaints, and requests with professionalism, aiming for one-call resolution and patient retention. Responsibilities include maintaining product knowledge, logging system activities, completing documentation, and providing accurate solutions regarding orders, devices, and physician prescriptions.