Rep II- Customer Support Ops. at TransUnion

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Communication, Help Desk Software, Problem Solving, Product Analysis, Database Management

Industry

technology;Information and Internet

Description

TransUnion's Job Applicant Privacy Notice What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. What You'll Bring: Customer Support Representative to assist our customers with technical problems when using our products and services. Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. 1-3 Years experience required. Impact You'll Make: Respond to customer queries in a timely and accurate way, via phone or email Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Share feature requests and effective workarounds with team members Inform customers about new features and functionalities This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. TransUnion Job Title Rep II, Customer Support Operations Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance. View TransUnion's Job Applicant Privacy Notice TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

Responsibilities

The role involves resolving customer technical queries via phone and email while guiding users through product features. It also requires analyzing product malfunctions and updating internal databases with technical issues.