Rep Services Representative - Announcement (Level 1) at Jostens

Santiago, Santiago, Dominican Republic -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Financial Reporting, Credit Reviews, Bilingual English/Spanish, Problem Solving, Decision Making, Microsoft Excel, Oracle, MS Project, Order Processing, Account Maintenance, Sales Training

Industry

Manufacturing

Description

JOB TITLE: Rep Services Representative - Announcement Location: Santiago, Schedule: 9:00 am - 6:00 pm / 10:00 am - 7:00 pm DLS Modality: On site GENERAL DESCRIPTION OF JOB: The Rep Services Rep will be responsible for providing excellent customer service to clients and customers. They will be the first point of contact for inquiries, complaints, and issues related to the company's products and services. The Rep Services Rep will be expected to: * Handle all phone and written communications with field sales reps concerning account set-up (new accounts and product offerings) and maintenance as well as day-to-day activities including warranty issues. Also provides sales training as necessary. * Interface with manufacturing plants and other support groups to resolve work-in-process issues and customer inquiries. * Gather and disperse information to the sales force, sales management, and plants on orders, repairs, and delivery events. * Communicate special handling of orders and accounts to office and plant personnel. Includes monitoring of sales reservation system. * Team participation and responsibilities including cross-functional coverage. * Interact with Product and Marketing Specialists to ensure the best solution for the customer’s needs. The ideal candidate for this position will have: * Excellent communication and interpersonal skills * High school diploma or equivalent. * Experience with financial reporting and credit reviews. * Fully bilingual English/Spanish * Strong problem-solving and decision-making abilities * Ability to work well under pressure and in a fast-paced environment * Attention to detail and accuracy * Working knowledge of Microsoft Suite, (with an emphasis on Excel), Oracle, MS Project. . Preferred: * 3 years Jostens experience preferred * 1-year Order Processing experience preferred * 1-year General Office experience preferred Other Benefits: * Weekly Payment * Law Benefits * Complementary Medical Insurance * Pharmacy and Optic Center benefits * Internal Cooperative * Referral Program * Paid Vacations period * Growth Opportunities * Training Plan About Jostens: Celebrating 125+ years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. https://www.jostens.com/about/california-employee-privacy-policy

Responsibilities

The representative serves as the primary contact for clients and sales reps, handling account setup, maintenance, and warranty issues. They coordinate between manufacturing plants and support groups to resolve order issues and ensure customer needs are met.