Rep Services Support at Jostens

Santiago, Santiago, Dominican Republic -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order processing, Account maintenance, Order entry, MS Office suite, Oral communication, Written communication, Decision making, Attention to detail, Data documentation, Administrative support, Teamwork, Process improvement

Industry

Manufacturing

Description

JOB TITLE: Rep Services Support LOCATION: Santiago - On site SCHEDULE: Mon to Fri from 5 9:00 am -6:00 pm / 10:00 am - 7:00 pm GENERAL DESCRIPTION OR PURPOSE OF JOB: This role performs account maintenance and order entry functions for Jewelry Rep Services and provides other administrative and service support to the team. Required: * High school diploma or GED * One year of previous customer service or order processing experience * Working knowledge of MS Office suite applications * Strong oral and written communication skills * Ability to work both independently and in a team environment * Ability to make decisions and exercise judgement * Attention to detail and ability to scan for accuracy RESPONSIBILITIES / ESSENTIAL FUNCTIONS: Perform standard account setup and order entry functions * Create and maintain account information * Enter, correct and process orders * Evaluate and audit orders to determine if they are production ready and take corrective action * Maintain necessary data documentation in OnBase * Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry * Miscellaneous administrative tasks as assigned E-Mail * Monitor assigned e-mail boxes * Open and distribute email Team participation and responsibilities * Communicate openly with team members, provide feedback, instill cooperation and trust * Participate in the team’s sense of vision, mission, and common purpose * Demonstrate a commitment to the team’s roles, tasks, responsibilities and leverage the skills, talents and creativity of all team members * Contribute to the team’s goal of continuous improvement, anticipating and adapting to change * Provide recommendations for process improvement Communication * Communicating order delays and updated ship dates to reps * Communication with internal business partners regarding orders and information needed. Benefits: * Weekly Payment + performance incentives after training * Law medical insurance and AFP * Complementary Medical Insurance * Life Insurance * Internal Bank * Credit in pharmacy and optic center * Referral Program * Growth Opportunities About Jostens: Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here [https://f.io/HIAsH659]. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Responsibilities

This role performs account maintenance, order entry, and administrative support for Jewelry Rep Services. Responsibilities include auditing orders for production readiness, maintaining data documentation, and communicating with internal partners.