JOB SUMMARY:

Under the direction of the Slots Supervisor, incumbent greets guests, provides information pertaining to games and provides customers with proper change. This is a Customer Service position responsible for paying jackpots and assisting guests on the casino floor.

QUALIFICATIONS:

• High school diploma or GED
• Minimum one year experience and some customer services experience preferred; or an equivalent combination of education and/or work experience.
• Must be able to learn all of the Slots games and explain rules to guests.
• Must possess basic math skills.
• Count money accurately and balance cash drawer.
• Must be able to sit, bend, walk, kneel, push and lift 25-50 lbs. daily.

• Communicates all customer service issues to key personnel.
• Accurately performs customer transactions.
• Provides superior customer service, positively effects interactions with external and internal customers and employees.
• Has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Pays and verifies jackpots on slot machines according to established procedures.
• Promotes the Club Card Program as well as understand/presents current card benefits and program information to customers.
• Accurately maintains money flow during shift with customers and employees.
• Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed