45 HOURS PER WEEK

Location: Aldershot GU12
With the upcoming retirement of our long-standing Repair Centre Manager, we are seeking an accomplished leader to build on our success and shape the future of our Aldershot site.

ABOUT THE ROLE:

As a Repair Centre Manager, you will have full financial responsibility for a site with a turnover in excess of £4.9 million and 25 staff. You will play a key role in ensuring a seamless customer journey, collaborating with clients and our expert production team to achieve outstanding results.

KEY RESPONSIBILITIES

• Drive sales and profit performance, ensuring alignment with business plans.
• Engage with staff regularly, conduct performance reviews, and identify opportunities for professional development.
• Lead daily meetings with key team members to set and achieve output targets.
• Monitor and resolve customer complaints promptly and fairly.
• Collaborate with the Business Development team to meet service-level agreements.
• Prepare accurate weekly and monthly reports (DOS) in line with business requirements.
• Act as the ‘public face’ of the site while managing all operational aspects of the branch.
• Proactively gather and act on customer feedback to improve service delivery.
• Build detailed knowledge of client profiles to maximise upselling opportunities.
• Foster a flexible and well-resourced team environment.
• Ensure compliance with Housekeeping, Health & Safety, BSI0125 standards, and manufacturer requirements.