REPAIR & PRODUCT SERVICE SPECIALIST (M/F/D) at Brain Products GmbH

Gilching, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electrotechnics, Measurement Technology, Troubleshooting, Documentation, Hand Soldering, Surface-Mounted Devices, Communication Skills, German, English, Reliable Work, Accurate Work, Conscientious Work, Team Collaboration, Willingness to Learn, Continuous Development

Industry

Research Services

Description

Your responsibilities Do you have a steady hand, sharp troubleshooting skills, and a passion for keeping advanced hardware running smoothly? Then you’re exactly the right fit for our team. Perform triage of returned devices by reproducing and analyzing reported issues, executing necessary repairs, and ensuring product reliability through final functional tests. Document all repair activities in detailed reports and support Export & Logistics with invoicing related to repairs. Coordinate and oversee outsourced repairs, including communication with external suppliers, progress tracking, and quality control of completed work. Collaborate closely with R&D, Production, and Support teams to identify root causes of issues, propose improvements, and maintain up-to-date technical documentation for internal teams and external partners. Provide repair-related insights to colleagues to facilitate effective communication with end-users and distributors, ensuring transparency and high customer satisfaction. Your profile Solid knowledge in electrotechnics and measurement technology, combined with strong skills in systematic troubleshooting and documentation. Proven manual skills, particularly experience in hand soldering of surface-mounted devices (SMD). Strong communication skills in German and English, both written and spoken. Reliable, accurate, and conscientious way of working. Ability to work independently as well as collaboratively within a team. High willingness to learn and readiness for continuous professional development. Why us? Compensation & Security Fair and competitive salary Secure workplace in a future-oriented industry Flexibility & Work-Life Balance Flexible working hours Part-time from 32 hours/week or classic full-time option Development & Team Spirit Personal and professional development tailored to your needs Open communication and a genuine team atmosphere Buddy program to support your successful onboarding Extras Regular team events EGYM Wellpass: access to gyms, wellness, and sports activities Company bike leasing Modern and ergonomic workspaces for healthy working

Responsibilities

Perform triage of returned devices by reproducing and analyzing reported issues, executing necessary repairs, and ensuring product reliability through final functional tests. Document all repair activities and coordinate outsourced repairs while collaborating with internal teams to improve product quality.