REPAIR RESPONSIBLE MUNICH

At Norrøna we aim to welcome more people to nature by making the greatest outdoor products in the world. Do you want to join in?
Founded in 1929, Norrøna has been family-owned and operated ever since. For nearly a century, we’ve been dedicated to crafting the world’s greatest outdoor products—enabling people to push boundaries and connect with nature at its rawest.
Our mission is to create the world’s greatest outdoor products and offer unique adventures through responsible business. Guided by our vision—"Welcome to nature"—we design innovative, high-performance equipment for outdoor lovers, while actively working to protect the wild places we love.
At Norrøna, you’ll grow in a passionate and innovation-driven culture where curiosity, testing, learning, and even failing are embraced as part of the process. We believe that attention to detail is crucial in our pursuit of the highest possible quality, and we continually strive to improve.

WE BELIEVE YOU’LL SUCCEED IN THIS JOB IF:

• You have experience from repairing or tailoring, with good knowledge of standard equipment used in the sewing industry, flatlock, overlock, etc., as well as gluing.
• You are self-motivated, proactive and solution seeking.
• You have great interest in high quality outdoor products, and contributing to our sustainability goals of making our products last as long as possible.
• You are able to build good customer relations.

QUALIFICATIONS & SKILLS

• Education within tailoring or design.
• Minimum 2 years relevant experience.
• Experience in working with technical wear and products is a plus.
• Communication skills in English both written and speaking.

Located on the iconic street, Sendlinger Straße, your office will be in our Flagship Store in Germany. With over four hundred square meters spanning over two floors, it has been recognized by both customers and experts as a unique and inspirational retail space. Our repair center is an instrumental part of the overall customer experience as it shows Norrøna’s commitment to keeping their products in use. The role is also part of a broader network of Repair Responsibles in Flagship Stores across Oslo and Stockholm, and soon in the US. You will also be working with the HQ repair team in Oslo.
We are looking for a skilled Repair Responsible to give the best possible service to our customers in our Munich Flagship, but also throughout the country as repairs are being sent to the store from all over Germany. You will act as our main point of contact for our customers and be in charge of repairing Norrøna products as well as providing advice on DIY repair tips and product care.