Repair Sales & Service Coordinator at Radwell International

Glendale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Microsoft Excel, Microsoft Outlook, Order Cycle Management, Problem Solving, Multi-tasking, Organizational Skills, Attention To Detail, Quote Processing

Industry

Commercial and Industrial Machinery Maintenance

Description

Repair Sales & Service Coordinator Radwell International LLC | Repair Operations Full-Time | Hourly | On-site Schedule: Monday–Friday – 8:00am to 5:00pm 7860 N 106th Ave, Suite 170, Glendale, AZ The Repair Sales & Service Coordinator is responsible for processing repair quotes, managing repair orders, and supporting sales staff with repair-related opportunities. This role focuses on providing customers with effective solutions, clear communication, and high levels of service throughout the repair lifecycle. This position serves as a key point of contact for customers, ensuring all repair-related inquiries, quotes, and order updates are handled efficiently and accurately. Key Responsibilities • Prepare and process repair quotes and approvals • Offer customers replacement and spare options from depot or surplus inventory • Source products not currently supplied when necessary • Provide a high level of customer service and support throughout the repair process • Collaborate with inside and outside sales teams to support order completion • Process and manage customer quotes not assigned to a salesperson • Maintain proactive communication with customers regarding quotes and orders • Quote replacement options for non-repairable items and obtain approval for disposition • Follow up on open quotes to secure approvals • Provide repair order status updates when requested by customers • Convert approved quotes into orders accurately • Complete Spectrum task assignments with customer-focused follow-up • Resolve issues related to surplus or depot orders • Maintain and update in-house summaries and tracking systems • Perform other duties, tasks, or work as assigned Qualifications • High School Diploma or equivalent required • 1–3 years of related experience preferred • Strong customer service and communication skills • Working knowledge of Microsoft Office (Excel, Outlook) • Understanding of the sales and order cycle preferred • Ability to work effectively in a goal-driven environment • Self-motivated with strong problem-solving ability Knowledge & Skills Required • Strong computer proficiency • Ability to multi-task in a fast-paced environment • Strong organizational skills • Attention to detail • Problem-solving abilities • Strong verbal and written communication skills Physical Demands • Office-based role requiring extended use of computer, keyboard, and telephone Radwell Benefits • Medical, dental, and vision coverage starting Day 1 of employment • 15 PTO days • Paid company holidays • Company-paid short-term and long-term disability • Company-paid life insurance • 401(k) with company matching Radwell International LLC is an equal opportunity employer.

Responsibilities

The coordinator is responsible for processing repair quotes, managing orders, and providing customer support throughout the repair lifecycle. They collaborate with sales teams to source products and ensure accurate conversion of approved quotes into orders.