The Repair Support Officer will liaise with trades, insureds and insurance companies to ensure they are kept up to date on repairs and our requirements are met.
The role will be responsible for claims under $20K, including communicating regularly with all stakeholders and updating internal and external systems as required to make the insurance claim process a seamless operation for all stakeholders.

KEY RESPONSIBILITIES

• Update internal and external systems with repair updates on a weekly basis
• Follow up with trades for repair updates when required
• Communicate with insurance companies, insureds and trades via phone and email relating to repair enquiries
• Assist Repair Supervisor and Repair Coordinator when required

ROLE REQUIREMENTS

• Positive attitude and a team player
• High level of customer service
• Strong verbal and written communication skills, including a professional phone manner
• Attention to detail and accuracy is essential
• Ability to plan and prioritise effectively
• Enthusiasm for learning and career growth
• Self-motivated with the ability to work within a team and autonomously
• Competent skills in Word, Excel and Outlook
• Experience in the construction industry or insurance sector is preferred
  For more information about this role, please contact HR@maasgroup.com.a