WHO WE ARE:

Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world. Our team specializes in the design, development, and assembly of building automation controls and software programs.
We align ourselves with the right people and empower them in the right ways. An established company based in Victoria, BC, we nurture a strong culture of communication, trust, and collaboration. Embracing a work–life balance, promoting continuous learning, and celebrating our achievements are a few of the ways we show our enduring commitment to employees. Let’s combine our passions for building a greener future!

LET’S CONNECT!

At Reliable Controls it’s not only experience and skills we are seeking; alignment with our values is of the utmost importance to us. Continuous improvement is vital to our organization, and we are prepared to invest in our team’s future, not just their current abilities. Let’s connect. We would love to hear from you!

IN THIS ROLE YOU WILL:

• Develop and maintain troubleshooting procedures and repair manuals
• Evaluate returned items to determine warranty eligibility or customer-caused damage
• Issue RMA (Return Merchandise Authorization) numbers to customers
• Provide software unlock codes as needed
• Maintain and update the service parts database
• Monitor and manage service parts inventory levels
• Perform quality control checks and rework defective new products
• Service and repair customer-returned products
• Identify and report product design issues to the appropriate R&D staff
• Collaborate with engineering to review issues found in returned products
• Develop and implement test jigs and diagnostic procedures for troubleshooting
• Assist with prototype assembly and rework for research and development
• Train testing technicians on repair and rework techniques
• Use the latest RCC application software (e.g., RC-Studio, RC-Toolkit) to verify product functionality
• Proofread technical documents and procedures

THIS ROLE MIGHT BE RIGHT FOR YOU IF YOU HAVE:

• Diploma or certificate in Electronics Technology, Electrical Engineering Technology, or a related field
• 5+ years of hands-on experience repairing and troubleshooting electronic products
• Strong knowledge of analog and digital circuits, including soldering and rework (SMD and through-hole)
• Proficient in using diagnostic tools such as multimeters, oscilloscopes, and logic analyzers
• Ability to read and interpret schematics, wiring diagrams, and technical documentation
• Familiarity with embedded systems, firmware, and software-assisted troubleshooting
• Experience documenting repair procedures and reporting technical issues to engineering teams
• Strong communication skills and ability to collaborate across technical teams
• Organized, detail-oriented, and able to manage inventory and service part tracking