JOB DESCRIPTION:

We are seeking a skilled Repair Technician to join our team. The ideal candidate will have experience diagnosing and repairing a variety of laptop hardware and software issues. You will be responsible for performing repairs, upgrades, and maintenance on laptops, ensuring high-quality service delivery to our customers.

REQUIREMENTS:

• Proven experience as a Laptop Repair Technician or similar role.
• Proficient in diagnosing and repairing laptop hardware and software issues.
• Strong knowledge of laptop components and peripherals.
• Must be a people-person, and enforce a customer-focused approach with a commitment to providing exceptional service and support.
• Familiarity with operating systems (e.g., Windows, macOS, Linux).
• Experience with soldering and component-level repairs is a plus.
• Excellent troubleshooting skills and attention to detail.
• Proven ability to sell technical products or services, build relationships with customers, and close sales.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts in an accessible manner.
• Ability to work independently and efficiently.
• Good communication and customer service skills.
• Willing to be assigned in Naga City.
  Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Employee discount
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Naga City, Camarines Sur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Repair Technician: 2 years (Required)

Language:

• English (Preferred)

Willingness to travel:

• 100% (Required)

• Diagnose hardware and software issues on laptops, including but not limited to: screen replacements, keyboard replacements, motherboard repairs, etc.
• Engage with customers to understand their technical needs and requirements.
• Provide detailed explanations of products, services, and technical specifications.
• Conduct product demonstrations, explaining features and benefits to potential clients.
• Prepare detailed quotations, proposals, and product configurations based on customer requirements.
• Address technical questions during product demos and provide expert advice to ensure customer satisfaction.
• Perform component-level repairs and soldering as needed.
• Install and upgrade laptop hardware components (e.g., RAM, SSD, HDD).
• Install and configure operating systems and software applications.
• Perform data backup and recovery operations.
• Provide technical support and guidance to customers.
• Maintain accurate repair records and documentation.
• Test repaired laptops to ensure proper functionality and performance.
• Ensure compliance with company policies and procedures.