JOB DESCRIPTION

To provide clerical and administrative duties that supports the day-to-day operation of the repairs office and sales process in the following areas:

• First point of contact for all customers contacting the Repairs office
• Obtain/ascertain relevant information from customer to establish fault details.
• Assist with the overall management of the repair engineer’s diary appointments to ensure smooth efficient service is achieved.
• Manage and follow up on work instructions from Corporate clients by contacting the tenant, arranging engineer appointment, booking the appointment on Calculus system, and communicating/updating the client on regular basis.
• Receive and handle customer orders and monitor internal process to ensure job completion in a timely manner.
• Receive and control daily reports from engineers and record information accordingly.
• Process payments from customers, update and complete job on system and record financial information.
• Receive delivery of spare parts, assign to appropriate engineer and book job with customer.
• Manage parts returns and credit processing where necessary.
• Data collation and reporting on performance analysis of engineer workload/output.
• General office duties to include recording routine data, filing and any other task that may be reasonably requested by the management team.

KEY SKILLS REQUIRED

• Excellent telephone manner
• Good level of numeracy and literacy
• First class Customer Care skills
• Strong organisational skills with an ability to work through tasks methodically and with accuracy
• Sound IT skills
• Ability to work unsupervised
  Understanding Sales margins to provide profitable quotations and previous experience of purchasing would be an advantage but not essential
  Experience within property management or a lettings office would be an advantage

• First point of contact for all customers contacting the Repairs office
• Obtain/ascertain relevant information from customer to establish fault details.
• Assist with the overall management of the repair engineer’s diary appointments to ensure smooth efficient service is achieved.
• Manage and follow up on work instructions from Corporate clients by contacting the tenant, arranging engineer appointment, booking the appointment on Calculus system, and communicating/updating the client on regular basis.
• Receive and handle customer orders and monitor internal process to ensure job completion in a timely manner.
• Receive and control daily reports from engineers and record information accordingly.
• Process payments from customers, update and complete job on system and record financial information.
• Receive delivery of spare parts, assign to appropriate engineer and book job with customer.
• Manage parts returns and credit processing where necessary.
• Data collation and reporting on performance analysis of engineer workload/output.
• General office duties to include recording routine data, filing and any other task that may be reasonably requested by the management team