Repairs Coordinator at Poolie

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

55000.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Repair Scheduling, Customer Experience, Internal Lead Quoting, External Lead Quoting, Lead Follow-Up, Revenue Conversion, Internal Communication, Technician Meetings, KPI Tracking, Administrative Support, Rebates Management, Warranty Work Coordination, Organizational Skills, Attention To Detail, Verbal Communication, Written Communication

Industry

Consumer Services

Description

Description Who We Are At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction. Today, we’re one of the fastest-growing pool service companies in Texas, trusted by hundreds of customers. Our team is built on collaboration, respect, and pride in a job well done—and we believe that when our people succeed, our customers do too. What We Offer Base salary: $55,000 annually, depending on experience Health, dental, and vision insurance Company-paid short & long-term disability Employee Assistance Programs (EAP) for mental health and wellness Paid time off 10 company holidays Training and development opportunities A high-impact, customer-facing sales role with strong growth potential Schedule Full-time, Monday–Friday, 8:00 AM–5:00 PM Occasional flexibility may be required. What you’ll do In this role, you will provide essential administrative and operational support to the Repair Manager, ensuring seamless execution of repair processes and delivering exceptional service to our customers. You’ll oversee everything from quoting internal and external leads to managing schedules, filing rebates, and following up on leads to drive revenue. Your organizational skills, attention to detail, and ability to handle multiple tasks will play a crucial role in maintaining the efficiency of our repair operations and exceeding customer expectations. Key Responsibilities Repair Scheduling: Coordinate and schedule repair appointments to ensure timely completion and efficient use of resources. Customer Experience: Deliver exceptional customer service through proactive, clear, and empathetic communication across all repair interactions. Internal Lead Quoting: Prepare accurate and timely repair quotes for internal leads, factoring in labor, materials, and scope of work. External Lead Quoting: Engage new customers, assess repair needs, and provide competitive quotes to initiate repair services. Lead Follow-Up & Revenue Conversion: Consistently follow up on repair leads to address concerns and convert opportunities into approved work. Internal Communication: Act as the central communication hub for the repair team, ensuring alignment on schedules, priorities, and updates. Technician Meetings & KPIs: Lead weekly technician meetings and manage KPI tracking using the 90 Tools framework. Administrative Support: Provide administrative and operational support to the Repair Manager, including documentation and data management. Rebates Management: Accurately file Austin Energy rebates for variable-speed pumps in compliance with requirements and deadlines. Warranty Work Coordination: Manage warranty repairs from scheduling through completion, coordinating parts, documentation, and communication. Join Us! If you’re driven by consultative sales, customer experience, and owning the quoting process from start to finish, we’d love to hear from you. This role is ideal for someone who enjoys building trust, closing deals, and turning opportunities into successful renovation projects. Apply today and dive into a career that makes a splash! What We’re Looking For Requirements Must-Haves Previous experience in an administrative, coordination, or support role. Strong organizational skills with exceptional attention to detail. Excellent verbal and written communication skills for customer and team interactions. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Customer service–oriented mindset with a commitment to delivering exceptional support. Proficiency with basic office tools, including email, scheduling systems, and quoting software. Self-motivated, proactive, and capable of problem-solving independently. Nice-to-Haves Experience within the pool industry is preferred Experience repairing swimming pool equipment. College degree (Associate - Bachelor’s) Familiarity with repair, maintenance, and warranty processes (Can be trained)

Responsibilities

This role involves providing essential administrative and operational support to the Repair Manager, ensuring smooth repair processes from quoting internal and external leads to managing schedules and filing rebates. Key duties include coordinating repair scheduling, delivering exceptional customer service, and following up on leads to drive revenue conversion.