FULL TIME – PERMANENT - 9.00-1700

Are you passionate about improving services and making a real difference to customers’ lives?
We’re looking for a proactive and analytical Repairs Performance Officer to join our Repairs and Maintenance team. In this key role, you’ll help ensure our repairs service is efficient, high-quality, and customer-focused—driving satisfaction to 90% and beyond.

WHY JOIN US?

We’re committed to our values: Action, Commitment, Excellence, Integrity, and Teamwork. You’ll be part of a supportive, forward-thinking team that values your input and empowers you to make a difference.
The full job description is available to download below. If you’re ready to help shape a better repairs service and deliver real impact, we’d love to hear from you.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

• Monitor and analyse the performance of our repairs service and contractors.
• Intervene in at-risk jobs to ensure timely, high-quality completion.
• Conduct root cause analysis to identify service failures and recommend improvements.
• Audit repair jobs for compliance and quality.
• Manage recovery processes for service failures and restore resident confidence.
• Track and report on complaints, compliments, and service trends.
• Support training and onboarding of new team members.
• Provide insights and case studies to drive continuous improvement.