REQUIRED KNOWLEGDE AND EXPERIENCE

• Experience within the housing and maintenance sector or similar
• Expereince working with engineers / operatives and contarctors
• Experience working in a busy office environment with reactive priorities always maintaining professional office conduct.
• Ability to communicate at all levels and with a variety of audiences. Communication skills to be both written and verbal.
• Able to work as part of a team, share ideas and support team members as well as the ability to plan own time effectively, prioritise tasks and work under own initiative while meeting team deadlines and targets/KPI’s.
• Able to follow procedures and policies and comply with legal and health and safety requirements commensurate with the role.
• Experience and knowledge of the process of dealing with carded or compliance issues.

THE ROLE

We’re excited to be looking for an Administrator and Scheduling Coordinator to join our team for six months. You’ll work from our Eastleigh office to schedule, coordinate, monitor and proactively manage the Damp and Mould Decorators and Surveyors diaries to deliver an effective service. You will report directly to the Performance and Project Lead.
Excellent customer service skills are essential as well as strong communication, organisational and prioritisation skills. You will be required to liaise with customers, trade operatives, senior management, legal department and other operational service teams.
If you have experience scheduling jobs and strong administration skills along with a can-do attitude, you could be exactly who we’re looking for! You will be required to work independently as well as part of a team.

KEY RESPONSIBILITIES:

• To actively oversees several diaries, managing workload for monitoring start and finish times to ensure completion of all jobs/tasks by the end of each working day.
• Utilise available resources by moving scheduled jobs amongst able trades to optimise the output of each operative and achieve right first time. Deliver outstanding customer experience for our residents for fulfilment of their response repair.
• Action unscheduled jobs and ensure that all emergency repairs and overdue services are carried out as per our service level agreement [SLA] Dealing with inbound and outbound phone calls and emails from operatives, contractors, our customer experience team and residents to resolve queries/confirm appointments.
• To arrange and book follow on appointments with customers where jobs require more than one visit to complete.
• Where necessary, liaise with suppliers and contractors to arrange delivery of materials, scaffolding, skips etc. Ensure “flagged” properties are attended to depending on the customer’s needs/ vulnerabilities whilst ensuring the safety of the attending operative
• Undertake regional specific administrative duties such as updating job stages, running and using reports to complete scheduling tasks, monitoring and processing email and CRM contact, outsourcing to contractors, purchase order and materials monitoring to deliver successful repairs.