Replacement Sales Manager at Pella Tennessee LLC

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Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Sales Management, Customer Satisfaction, Performance Management, Sales Training, Organizational Skills, Interpersonal Skills, Communication Skills, CRM Proficiency, Windows, Doors, Building Products, Team Development, Budget Management, Problem Solving

Industry

Wholesale Building Materials

Description

ABOUT PELLA WINDOWS & DOORS OF NORTH CAROLINA Pella® Windows & Doors of North Carolina is committed to delivering a worry-free experience for every window and door project. Since 1925, we’ve provided homeowners, contractors, architects, and engineers with innovative, high-quality products backed by exceptional service. We are seeking an experienced, driven, and people-focused Replacement Sales Manager to lead our Replacement/Retail Sales Team in the Greenville, SC region. This individual will inspire performance, coach to excellence, and help drive a culture centered on customer satisfaction and continuous improvement. ---------------------------------------- WHY WORK FOR PELLA? Culture: A team-oriented, values-driven environment focused on improving the lives of employees and customers. Benefits: Comprehensive and competitive benefit offerings. Growth: We invest in professional and personal development at every level. Work-Life Balance: We encourage balance so our teams can thrive at work and at home. People: Work alongside experienced, knowledgeable professionals who support your success. ---------------------------------------- POSITION SUMMARY The Replacement Sales Manager oversees all Replacement/Retail Sales Representatives. This leader is responsible for team performance, individual sales results, and adherence to budgeted goals. The role spends significant time in the field coaching sales representatives and may run customer appointments as needed to support appointment lead-time and workload requirements. ---------------------------------------- ESSENTIAL DUTIES & RESPONSIBILITIES Leadership & Coaching * Maintain appropriate staffing levels for sales and support roles. * Spend the majority of time in the field observing, coaching, and developing Sales Representatives. * Train sales processes, techniques, and Pella-specific methodologies. * Ensure all team members have the tools, training, and resources needed to succeed. * Create a positive, accountable, and motivating team environment. Performance Management * Manage team using key Pella metrics, including: * Sales volume * Average discount * Yield per opportunity * Average order size * Close rate * CSR “Very Satisfied” percentage * Returns & allowances * Order and pricing accuracy * Maintain personal sales performance metrics consistent with established standards. Showroom & Lead Management * Train showroom personnel on lead generation best practices. * Manage showroom performance, including: * Accurate collection of marketing data * Conversion of contacts to leads and leads to opportunities * Effective scheduling and calendar coverage * Presentation skills and showroom condition/appearance ACE & Sales Process Oversight * Manage ACE opportunity workflow, ensuring timely and accurate follow-up, close date updates, and opportunity resulting within the Pella Direct Website. Customer & Business Support * Manage Accounts Receivable within assigned markets. * Address and resolve customer issues with professionalism and urgency. * Prepare monthly and annual sales reports and track key trends. * Assist with the development of annual sales budgets and business plans. * Ensure compliance with all Pella Carolina policies. * Collaborate with cross-functional teams and complete additional assignments as required by management. ---------------------------------------- QUALIFICATIONS * Bachelor’s degree or equivalent work experience * 2+ years of in-home sales management experience * 5+ years of consumer direct sales experience * Experience with windows, doors, or related building products preferred * Strong leadership and goal-setting capabilities * Proven coaching and sales training experience * Strong computer proficiency (CRM, Microsoft Office, etc.) * Excellent organizational, interpersonal, and communication skills ---------------------------------------- BENEFITS * Competitive compensation * 401(k) with 50% company match up to 6% (after one year) * Profit sharing * Medical, Dental & Vision insurance (eligible after 30 days) * Life insurance * 9 paid holidays * Paid vacation/PTO * Tuition reimbursement * Flexible Spending Account * Employee Assistance Program ---------------------------------------- EEO STATEMENT Pella Windows and Doors of North Carolina and Southwest Virginia is an Equal Opportunity Employer committed to a diverse workforce. We provide equal employment opportunities to all applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other protected characteristic.

Responsibilities

The Replacement Sales Manager oversees the Replacement/Retail Sales Team, focusing on team performance and individual sales results. This role involves coaching sales representatives in the field and managing customer appointments as needed.