Reporting Analyst at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Data Analysis, Excel, Reporting, Communication, Problem Solving, Time Management, Critical Thinking, Attention to Detail, Organizational Skills, Stakeholder Management, Forecasting, Productivity Tracking, Data Quality, TableauCRM, G-Suite

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Description Role Title: Reporting Analyst Role Level: Career Level 3 Employment Type Permanent Full Time Career Stream: Individual Contributor Department: Revenue Operations Reports to: Jodie Lee Achieving our Team Purpose: Supporting and enabling revenue generating teams to work more efficiently and effectively by improving productivity and increasing customer growth through delivering strategic solutions and reducing friction in processes and tools Location: Manila Size of team: 10 core team + 8 wider team Direct reports: 0 Date: October 2024 Your Role Purpose & Objective Reporting to the Revenue Performance Analyst, the primary purpose of the Reporting Analyst role is to work with stakeholders to understand their needs and deliver tailored reports, dashboards and analysis to support their business. You will be responsible for creating, maintaining and delivering the suite of salesforce content to our teams. You will also provide performance analysis and provide leaders with insights and recommendations for improvement. We’re looking for someone who has strong problem-solving and critical thinking skills, a high level of accuracy and attention to detail, with excellent organisational and time management skills, who is able to work to meet deadlines. If working in a fun, high-growth, fast-paced company appeals to you, then read on. How you will add value Manage our Salesforce report and dashboard content for our business units Support the organisation to deliver quality reporting and analytics services that are efficient, effective and in line with their objectives Support, maintain and act as the key point of contact for advising on and building salesforce content Provide our teams with workload forecasting and productivity tracking Assist our Analysts with In depth analysis on our data and deliver meaningful insights to influence and support Leadership in making effective decisions Evaluate data quality and integrity to identify issues and opportunities for system and process improvements Salesforce Einstein/TableauCRM Advanced User Behavioural Competencies Communication: Achieves a fluent conversational style by using pauses, changes in volume, and changes in emphasis; Quickly gets to the point, effectively presenting the key points of an argument or idea, while separating the important from the trivial; Listens sympathetically to others, and responds to feedback from the audience by adapting own interpersonal style and the content of the message Relationship Building: Uses input and recommendations from others; Considers the concerns, feelings and expertise of others to improve collaboration; Contributes to the development of an open, positive atmosphere within the team; Develops and maintains cross functional relationships Problem Solving & Decision Making: Interprets trends in data/information; Weighs up alternatives according to their likely impact on others; Makes decisions in a timeframe appropriate to the work goal; Readily makes decisions when faced with unfamiliar circumstances; Determines risks associated with the assessment of data/information Planning / Organising: Meets established deadlines; Works to priorities; Prioritises tasks based on importance and urgency Commercial Acumen: Uses financial reporting information to drive performance; Considers both the business and customer perspective on various issues; Identifies key drivers and commercial opportunities within their department Functional Competencies Sales Management Operations: Determines short term needs to build workforce planning forecast; Re-engineers processes to build efficiencies; Manages the suite of salesforce report content; Identifies data issues and provides solutions to resolve; Clearly articulates stakeholders requirements and delivers meaningful reporting solutions Data Analytics Mastery: Understands how to read, interpret and create graphical representation of data; Performs analytical tasks under guidance; Identifies, analyses, and interprets trends and patterns in structured data; Performs ad-hoc analytics with small to medium-sized datasets; Identifies appropriate methods to draw actionable insights; Continues to iterate findings with additional data Your Experience 3+ years experience working in a Reporting Analyst role, reporting with advanced excel skills (pivot tabling and advanced formulae) Working knowledge of CRM (data entry/reporting) Salesforce experience desirable Intermediate to advanced MS Office / G-Suite Stakeholder requirements gathering Proficient data analytical skills Verbal and written communication skills with all stakeholders Strong time management skills Critical thinking and analytical skills required High attention to detail Ability to work in a fast-paced environment Who you will be working with Revenue Operations team Head of New Business Head of Customer Solutions AU/NZ All Sales Teams (New Business, Customer Solutions) Data Team Service Teams Quality Assurance Finance IT and Software Product & Engineering Success Profile In the first 0-3 months, the successful incumbent is expected to have delivered: You will have a clear understanding of all current salesforce reports and dashboards provided to our teams. You will have become the first point of contact for salesforce reporting content and support your leader with data analysis as required. You will have created and delivered meaningful custom salesforce reports and dashboards that provide our teams with visibility on productivity and performance In the first 4-6 months, the successful incumbent is expected to have delivered: Centralised salesforce reporting content provided to our teams. Deliver regular workload plans and resource forecasts to leaders. Uncover areas for improvement and working with the relevant BT, Product and Data Science teams to recommend solutions on data quality issues. In the first 7-12 months, the successful incumbent is expected to have delivered: Conducted analysis and presented back to leaders with insights and recommendations to improve performance. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The Reporting Analyst will work with stakeholders to understand their needs and deliver tailored reports, dashboards, and analysis to support their business. Responsibilities include managing Salesforce report content, providing performance analysis, and delivering insights for improvement.