We're looking for a deeply analytical individual to join our Pricing and Analytics team as a Reporting and Insights Analyst. This role is pivotal in supporting Avant's commitment to delivering top-tier customer service. You'll interpret vast amounts of data and translate it into meaningful, actionable insights that shape how we understand customer behaviour, satisfaction, and opportunity.

Working closely with Customer Experience and other cross-functional teams, you'll develop and maintain reporting solutions that help the organisation better understand and serve its members.

This is a Full time role based in Sydney.

Responsibilities

• Data Collection and Management: Collect, validate, and preprocess data from various customer touchpoints and internal systems. Lead end-to-end migration of data sources (e.g. surveys) between systems, including design, technical development, quality assurance, and execution.
• Insight Generation: Apply statistical and data mining techniques to uncover insights into customer behaviours, preferences, pain points, and opportunities for improvement.
• Reporting: Build comprehensive reports and dashboards that reflect key customer experience metrics, trends, and insights for stakeholders across the business. Proactively identify reporting gaps and work with stakeholders to close them.
• Continuous Improvement: Identify opportunities to improve processes, tools, and analytical techniques to strengthen how the organisation understands and caters to its customers.
• Stakeholder Engagement: Lead engagement across cross-functional initiatives and pilot programs and run workshops to help stakeholder teams get the most from relevant dashboards.
• Professional Development: Stay current on trends and techniques in data analytics, customer experience, and reporting tools through ongoing learning.