General information
Job Posting Title
Reporting and Metrics Analyst
Date
Friday, August 22, 2025
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Maximus is seeking a Reporting and Metrics Analyst to support work with a Health client remotely.
The Reporting and Metrics Analyst will be responsible for gathering requirements, analyzing data, and developing reports and performance metrics that support strategic decision-making and operational efficiency of the IT Help Desk operations. This role serves as a liaison between business stakeholders and technical teams to ensure data-driven insights are accessible, accurate, and aligned with organizational goals.
This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS117, P3, Band 6

Job-Specific Essential Duties and Responsibilities:

• Track and report on performance metrics, SLAs, and help desk statistics
• Develop and maintain the Dynamic Online Dashboard.
• Generate monthly reports and analyze ticket data.
• Provide insights for improving IT Help Desk operations.

Job-Specific Minimum Requirements:

• 4 years of related work experience is required.
• Bachelor’s degree is required. An associate’s degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
• Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
• The ability to obtain, and maintain, a Public Trust clearance is required.

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Minimum Requirements
TCS117, P3, Band 6
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$ 88,000.00
Maximum Salary
$ 103,000.0

• Track and report on performance metrics, SLAs, and help desk statistics
• Develop and maintain the Dynamic Online Dashboard.
• Generate monthly reports and analyze ticket data.
• Provide insights for improving IT Help Desk operations