TRUSTED PARTNER IN CANADA

For over 75 years, Rolls-Royce has firmly established its presence in Canada. We are recognized as the world-wide Centre of Excellence in the MRO (Maintenance, Repair, Overhaul) of Rolls-Royce Business Aircraft engines, having serviced over 6,300 engines that fly around the globe in the business and private jet sector. We are looking for talented individuals to join us.
At our facility in Lachine, we currently have 600 employees. We’re seeking skilled and driven technical individuals to join our tight-knit team and assist us in achieving our ambitious growth plan. This plan is crucial for us to remain at the forefront of our clients’ needs and to continuously innovate.

KEY REQUIREMENTS:

• Bachelor’s degree in commerce, administration or the equivalent.
• At least 5 years previous experience in a customer facing and or commercial office environment.
• Strong written and verbal communication in French and English.
• Canadian citizen or permanent resident of Canada.
• Customer focused, Commercial aptitudes, good written, verbal and presentation skills, committed to deadlines, high ethical standards, personable and strong communicator.
• Team player that can interact with members of the various internal/external functions for effective decision making.
• Ability to acknowledge, pro-actively react and escalate any Customer issues to his-her manager.
• Ability to prioritize and manage workload with minimal supervision, cope with unexpected requests either Customer, Contractual or departmental related issues.
• Computer Skills: ERP/SAP systems, Windows Suite…

GENERAL TASKS

• Inputs pricing escalation in accordance with contracts; notify Customers through formal letters, communicate internally the revised rates and update ERP/SAP.
• Maintain Customer information up to date in ERP/SAP.
• Develops, builds and maintains strong Customer and RR working relationships.
• Available to host Customers outside of working hours and is also available to travel if necessary.
• Cellular phone support as required by the business area.
• Performs any other Business and Departmental related tasks to this position and for individual contribution to the team KPI.