DESCRIPTION DU POSTE :

La date de début prévue pour ce poste est le jeudi 25 septembre 2025 (25-09-2025).
Remarque : Nous acceptons uniquement les candidatures provenant de la grande région de Montréal. De plus, la maîtrise de l’anglais est exigée, car certains de nos clients se trouvent à l’extérieur du Québec et ne communiquent qu’en anglais.
Prêt à vous joindre à l’un des plus importants centres contacts clients de Montréal ? VOXDATA vous attend !

POSITION DESCRIPTION:

The expected start date for this position is Thursday, September 25th, 2025 (09-25-2025).
Please note: We only accept applications from the Greater Montreal area. In addition, fluency in English is required, as some of our customers are located outside Quebec and communicate only in English.
Ready to join one of the leading contact centres in Montreal? VOXDATA is waiting for you!

ARE YOU A FRIENDLY, DYNAMIC PERSON DETERMINED TO DELIVER EXCEPTIONAL CUSTOMER SERVICE? DO YOU HAVE A PASSION FOR TRAVEL AND A GENUINE DESIRE TO HELP OTHERS? THEN, THIS POSITION IS FOR YOU! VOXDATA IS LOOKING FOR NEW TALENT TO JOIN OUR TEAM AND BECOME THE NEXT EXPERTS DEDICATED TO PROVIDING AND UNPARALLELED CUSTOMER EXPERIENCE!

To learn more about our company and values, visit our website https://www.voxdata.com/

HERE ARE SOME REASONS WHY WORKING AT VOXDATA IS SUCH A GREAT EXPERIENCE:

• Competitive additional benefits: Including bonus plans, additional bonuses for top performers (gift cards and extra money!), insurance coverages (health, life, and dental), and employee referral bonuses up to $500 per person.
• A newly improved employee perk program: Offering discounts to use at local attractions and other services.
• Monthly events and contests at the office: With prizes to win, holiday parties, and staff recognition events.
• Internal growth opportunities: We promote internal mobility with roles such as team leader, coach, trainer, mentor, and even administrative positions. We are proud to turn to our current staff for promotions whenever possible.
• A variety of position types: Customer service, sales, and technical support, with bilingual roles and ranging scheduling options. We want to highlight your unique skillset in a position that is best suited to you.
• Prime location: An easily accessible and coveted office location in the heart of Downtown Montreal, with the option to work from home
• A diverse, supportive, and encouraging work environment: Our goal is to help our agents shine and succeed to their fullest potential.
• Development opportunities: Through team meetings, one-on-one coaching sessions, and performance evaluations; we help you enhance your skills and become an expert in your role
  Submit an application now to start the hiring process started and see for yourself why working at VOXDATA is such a unique experience

• Provide exceptional customer service at every interaction .
• Answer incoming customer calls to assist with creating reservations, modifications, and cancellations.
• Resolve access issues related to ticket and assist with navigation on the website.
• Provide detailed information about tickets and answer general questions related to reservation.
• Assist customers with other reservation-related needs.