Trustii est un acteur majeur dans l’industrie des services automatisés de vérification d’antécédents et des solutions intelligentes pour la gestion des risques liés aux personnes. Elle propose une plateforme adoptée par des leaders canadiens de la gestion immobilière ainsi que par des équipes RH, de gestion des risques et de conformité dans des entreprises de toutes tailles. Trustii accompagne ces organisations dans la réduction des risques liés aux individus et à la création d’environnements sûrs.

YOUR ROLE

As a Customer Service Representative, you’ll be at the heart of the action. You’ll be our clients’ right-hand person, their go-to contact, always ready to solve their problems and enhance their experience with our platform. You won’t just be answering questions — you’ll be a driving force for continuous improvement, gathering client feedback to ensure we’re always getting better.

WHAT YOU WILL DO

• Respond quickly, professionally, and enthusiastically to customer inquiries via email and phone.
• Resolve technical issues like a pro, ensuring a smooth experience for our users.
• Document all your interactions and follow up diligently to make sure no customer is left behind.
• Be a feedback detective, reporting bugs and suggestions to improve our services even further.
• Train our clients to make the most out of our platform, in a clear and engaging way.
• Continuously improve the customer support process to offer faster and more efficient service.
• Maintain exceptional customer satisfaction by providing responsive and personalized service.