SOFT SKILLS:

• Ability to work independently, proven time management, organizational and problem-solving skills.
• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone.
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.
• An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.
• Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.
  

  TEKbank25

DUTIES

• Receive 40-60 inbound calls per shift
• Day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Cultivate and maintain relationships with partners to work as one team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Educate and assist clients with using our clients digital capabilities