Description du poste / Position Description:

• Version anglaise à suivre / English version to follow

Remarque : Nous n’acceptons que les candidatures provenant de la grande région de Montréal. De plus, la maîtrise de l’anglais est exigée, car certains de nos clients se trouvent à l’extérieur du Québec et ne communiquent qu’en anglais.
Prêt à vous joindre à l’un des plus importants centres contacts clients de Montréal ? VOXDATA vous attend !
Êtes-vous une personne sympathique, dynamique et déterminée à offrir un service client exceptionnel ? Alors ce poste est fait pour vous ! VOXDATA est à la recherche de nouveaux talents pour rejoindre son équipe et devenir les prochains experts dédiés à offrir une expérience client inégalée !
Pour en apprendre davantage sur notre entreprise et nos valeurs, consulter notre site web : https://www.voxdata.com/

TÂCHES ASSOCIÉES :

• Fournir un service client exceptionnel à chaque interaction.
• Répondre aux questions des clients.
• Répondre aux courriels des clients et aux appels entrants.
  Please note: We only accept applications from the Greater Montreal area. In addition, fluency in English is required, as some of our customers are located outside Quebec and communicate only in English.
  Ready to join one of the leading contact centres in Montreal? VOXDATA is waiting for you!
  Are you a friendly, dynamic person, determined to deliver exceptional customer service? Then, this position is for you! VOXDATA is looking for new talent to join our team and become the next experts dedicated to providing and unparalleled customer experience
  To learn more about our company and values, visit our website https://www.voxdata.com/

QU’EST-CE QUI FAIT UN EXCELLENT CANDIDAT ? NOUS RECHERCHONS DES PERSONNES :

• Pouvant travailler à temps plein (40 heures par semaine), du lundi au vendredi, de 8 h à 21 h, et le samedi, de 9 h à 19 h. *Veuillez noter qu’il s’agit d’un poste permanent, à temps plein, et que nous privilégions les candidats pouvant travailler 40 heures par semaine durant toute l’année.
• Disponibles pour compléter la formation en présentiel, à temps plein (40 heures/semaine).
• Parlez couramment l’anglais et le cantonais, l’anglais et le mandarin, ou les trois.
• Ayant déjà travaillé dans le service à la clientèle, les ventes ou les centres contacts clients ; ou avoir une expérience similaire dans d’autres secteurs d’activité.
• Pouvant apprendre à utiliser plusieurs programmes informatiques aisément.
• Proactives, ayant une capacité d’adaptation et motivé à être le meilleur des meilleurs !

What do we think makes someone a great candidate? We’re looking for people who:

• Can work full-time (40 hours/week), within the operational hours of Monday to Friday, 8 AM to 9 PM, and on Saturdays, between 9 AM to 7 PM. *Please note this is a permanent, full-time position, and we are therefore interested in candidates who can maintain a 40 hours/week year-round.
• Are available to complete in-office, full time training (40 hours/week).
• Are fluent in English and Cantonese, English and Mandarin, or all three.
• Previous experience in customer service, sales, or contact centres, or similar experience in other industries.
• Can learn how to use and operate multiple computer programs with ease.
• Consider themselves to be problem-solvers, adaptable to changing situations and are motivated to be the best of the best!

Bénéfices / Benefits:

OFFERING A COMPETITIVE SALARY DETERMINED BY LANGUAGE SKILLS.

Here are some reasons why working at VOXDATA is such a great experience:

• Competitive additional benefits: These include bonus plans, additional bonuses for top performers (gift cards and extra money!), insurance coverages (health, life, and dental), and employee referral bonuses up to $500 per person!
• A newly improved employee perk program: Offering discounts to use at local attractions and other services.
• Monthly events and contests at the office: With prizes to win, holiday parties, and staff recognition events.
• Internal growth opportunities: We promote internal mobility with roles such as team leader, coach, trainer, mentor, and even administrative positions. We are proud to turn to our current staff for promotions whenever possible.
• A variety of position types: Customer service, sales, and technical support, with bilingual roles and ranging scheduling options. We want to highlight your unique skillset in a position that is best suited to you.
• Prime location: An easily accessible and coveted office location in the heart of Downtown Montreal, with the option to work from home.
• A diverse, supportive, and encouraging work environment; our goal is to help our agents shine and succeed to their fullest potential.
• Development opportunities: Through team meetings, one-on-one coaching sessions, and performance evaluations; we help you enhance your skills and become an expert in your role.

• Providing exceptional customer service in every interaction.
• Answering client questions and helping to resolve issues.
• Replying to client emails and responding to inbound calls.
  Exigences :