DESCRIPTION DU POSTE / POSITION DESCRIPTION:

• Version anglaise à suivre / English version to follow

ARE YOU A RESPONSIBLE, FRIENDLY PERSON WHO CAN REMAIN CALM AND EFFECTIVE, EVEN UNDER PRESSURE? THEN, THIS POSITION IS FOR YOU! VOXDATA IS LOOKING FOR NEW TALENT TO JOIN OUR TEAM AND BECOME THE NEXT EXPERTS DEDICATED TO PROVIDING AND UNPARALLELED CUSTOMER EXPERIENCE!

To learn more about our company and values, visit our website https://www.voxdata.com/

QU’EST-CE QUI FAIT DE QUELQU’UN UN EXCELLENT CANDIDAT ? NOUS RECHERCHONS DES PERSONNES :

• Bilingues en anglais et français, ou anglais et espagnol.
• Pouvant travailler 40 heures par semaine à tout moment pendant les heures d’ouverture de la campagne : Du lundi au dimanche, de 7h00 à 0h00 (minuit). *Veuillez noter qu’il s’agit d’un poste permanent, à temps plein, et que nous privilégions les candidats pouvant travailler 40 heures par semaine durant toute l’année.
• Pouvant suivre une formation de neuf semaines à temps plein en présentiel (vous aurez la possibilité de travailler à domicile à la fin de cette période).
• Ayant déjà travaillés dans le service à la clientèle ou les centres contacts clients, ou ayant une expérience similaire dans d’autres secteurs d’activité.
• Pouvant apprendre à utiliser plusieurs programmes informatiques aisément.
• Ayant la capacité de résoudre des problèmes, à s’adapter à des situations changeantes et motivées pour être les meilleures des meilleures !

What do we think makes someone a great candidate? We’re looking for people who:

• Are bilingual in English and French, or English and Spanish.
• Can work 40 hours/week anytime during the campaign operational days and hours: Monday to Sunday, between 7:00 AM to 12:00 AM (midnight). *Please note that this is a permanent full-time position, and we are therefore interested in candidates who can maintain a 40 hours/week year-round.
• Can complete a nine week, in office, full-time, in-office training period (you will have the option to work home after successfully completing the training period).
• Previous experience in customer service, contact centres, sales, or similar experience in other industries.
• Can learn how to use and operate multiple computer programs with ease.
• Consider themselves to be problem-solvers, adaptable to changing situations and are motivated to be the best of the best!

HERE ARE SOME REASONS WHY WORKING AT VOXDATA IS SUCH A GREAT EXPERIENCE:

• Competitive additional benefits: These include bonus plans, additional bonuses for top performers (gift cards and extra money!), insurance coverages (health, life, and dental), and employee referral bonuses up to $500 per person.
• A newly improved employee perk program: Offering discounts to use at local attractions and other services.
• Monthly events and contests at the office: With prizes to win, holiday parties, and staff recognition events.
• Internal growth opportunities: We promote internal mobility with roles such as team leader, coach, trainer, mentor, and even administrative positions. We are proud to turn to our current staff for promotions whenever possible.
• A variety of position types: Customer service, sales, and technical support, with bilingual roles and ranging scheduling options. We want to highlight your unique skillset in a position that is best suited to you.
• Prime location: An easily accessible and coveted office location in the heart of Downtown Montreal, with the option to work from home.
• A diverse, supportive, and encouraging work environment: Our goal is to help our agents shine and succeed to their fullest potential.
• Development opportunities: Through team meetings, one-on-one coaching sessions, and performance evaluations; we help you enhance your skills and become an expert in your role.
  Submit an application now to start the hiring process started and see for yourself why working at VOXDATA is such a unique experience

• Answering inbound calls with a high level of professionalism and accuracy.
• Dispatching and assisting emergency services to vehicles involved in accidents.
• Guiding clients through the set-up and use of included applications.
• Providing support in various other service-related functions.