QUALIFICATIONS :

• Expérience préalable en service à la clientèle et en ventes requise.
• Expérience en ventes B2B obligatoire.
• Maîtrise de Shopify requise.
• Parfaitement bilingue (français et anglais), l’espagnol constitue un atout.
• Compétences en saisie de données avec une grande attention aux détails.
• Excellentes aptitudes en communication, en résolution de problèmes et en organisation.
• Solides compétences d’analyse pour comprendre les besoins des clients et proposer des solutions adaptées.
• Capacité à appliquer efficacement des techniques de vente additionnelle, tout en gardant la satisfaction du client au premier plan.
• Capacité démontrée à gérer plusieurs tâches simultanément dans un environnement rapide.
• Intérêt marqué pour la mode et le luxe est un atout.
• Attitude positive et volonté constante d’offrir un service exceptionnel.

OVERVIEW:

We are an independent high-end men’s fashion brand based in Montreal, seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and assist with product information while maintaining a positive and professional demeanor. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to work effectively in a fast-paced environment.

Responsibilities:

• Provide exceptional customer service to our online clientele and business partners.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Handle online store operations via Shopify.
• Provide accurate information regarding products and services to customers.
• Handle customer complaints and resolve issues efficiently while ensuring customer satisfaction.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Utilize upselling techniques to promote additional products or services that meet customer needs.
• Work collaboratively with the sales and logistics teams to ensure smooth order fulfillment.
• Assist the wholesale sales department with order entry, phone calls and other various tasks.
• Manage B2B sales inquiries and orders with professionalism and accuracy.
• Meet and greet customers who visit our showroom
• Maintain phone etiquette and professionalism during all interactions with customers.
• Uphold the brand’s high standards of luxury while collaborating with team members to enhance the overall customer experience.

Qualifications:

• Previous experience in customer service and sales is required.
• B2B sales experience in mandatory.
• Shopify knowledge is required.
• Perfectly bilingual in French and English, Spanish is a plus.
• Proficient in data entry with attention to detail.
• Excellent communication, problem-solving, and organizational skills.
• Excellent analysis skills to assess customer needs and provide appropriate solutions.
• Ability to engage in upselling techniques effectively while maintaining a focus on customer satisfaction.
• Demonstrated ability to handle multiple tasks simultaneously in a fast-paced environment.
• Passion for fashion and luxury retail is an asset.
• A positive attitude with a commitment to delivering exceptional service.

What We Offer:

• Full training provided
• Competitive salary
• Opportunity to grow within a prestigious, independent fashion brand

Schedule: Monday to Friday, 9:00 AM – 6:00 PM
Location: Montreal, QC
Join our team as a Customer Service Representative where you can make a difference by providing outstanding support to our valued customers! If you are enthusiastic, detail-oriented, and eager to represent a luxury brand in the digital retail world, we’d love to hear from you.
Please send your resume and cover letter.
Job Types: Full-time, Permanent
Pay: From $45,000.00 per year

Benefits:

• On-site parking

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location: In perso

• Provide exceptional customer service to our online clientele and business partners.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Handle online store operations via Shopify.
• Provide accurate information regarding products and services to customers.
• Handle customer complaints and resolve issues efficiently while ensuring customer satisfaction.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Utilize upselling techniques to promote additional products or services that meet customer needs.
• Work collaboratively with the sales and logistics teams to ensure smooth order fulfillment.
• Assist the wholesale sales department with order entry, phone calls and other various tasks.
• Manage B2B sales inquiries and orders with professionalism and accuracy.
• Meet and greet customers who visit our showroom
• Maintain phone etiquette and professionalism during all interactions with customers.
• Uphold the brand’s high standards of luxury while collaborating with team members to enhance the overall customer experience