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Representative - Apprenticeship Program at Synchrony
Hyderabad, Telangana, India -
Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Problem Solving, Teamwork, Computer Skills, Phone Etiquette, Flexibility, Adaptability

Industry

Financial Services

Description
Job Description: Role Summary/Purpose: Customer Service Representative - To Answer Phones to respond to general Customer's inquiries, concerns and complaints. Arrange for service requested by the Customer. Project a professional Company image through Phone interaction Essential Responsibilities: Service calls from Customers based out of US Solve queries and concerns on the call Arrange for Services required by the Customers Provide Customer with Product and Services information Follow up on Customers inquires and resolve Recognize, document and alert the Supervisor of trends in Customers calls Recommend Process Improvements. Qualifications/Requirements: Freshers / Experienced External Candidates can be considered. (0 to 9months) Education qualification: Minimum Graduation in any discipline (2020 to 2025 passed outs only) Should have Customer Centric Attitude. Excellent English Language Communication Skills. Working Knowledge of Computers. Professional Phone etiquettes and ability to work with teams. Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well. Should be Open to Change. Grade/Level: 04 Job Family Group: Customer Service Operations We’re on a mission to build a future where every ambition is within reach. We’re doing this by creating financial and technology solutions that move people forward. When you join us, whether you work in an office or from your home, you’ll experience support and encouragement at all levels of the organization— you’ll be provided with the tools and technology to grow your career here.
Responsibilities
The representative will handle service calls from customers in the US, addressing their inquiries and concerns. They will also arrange for services requested by customers and follow up to resolve any issues.