دبي, الإمارات
تم النشر قبل 4 ساعات
تنتهي خلال 2 اشهر
الرقم المرجعي:JB1100014372
جديد

وصف الوظيفة

• Attending customer’s interactions and efficiently gather related information to fulfill customer needs.
• Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.
• Provide high class services and support on Bank’s different products.
• Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
• Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
• Cross sell and upsell different bank products.
• Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
• Adhere to Call Center scheduling, and maintain high level of adherence.

الكفاءات/المهارات

• Banking Products, Services and Operations Knowledge
• Call Center Policies and Procedures
• Customer Segmentation and Understanding
• Bank Systems Knowledge
• Regulatory and Compliance Knowledge
• Sharia Principles of Islamic Finance
• System Knowledge

Telephone Etiquette
تفاصيل الوظيفة
مكان الوظيفة
دبي, الإمارات
الدور الوظيفي
البنو

Please refer the Job description for details