Job Description

Roles & Responsibilities

• Handle inbound and outbound calls, addressing customer inquiries, concerns, and requests with professionalism and efficiency.
• Provide accurate and comprehensive information regarding products, services, and policies to resolve customer issues.
• Troubleshoot technical problems or service disruptions, guiding customers through resolution steps or escalating complex issues.
• Process orders, returns, exchanges, and other transactions accurately and in a timely manner.
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