Representative, Call Ctr at SACRAMENTO NATIVE AMERICAN HEALTH CENTER INC

Sacramento, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

23.0

Posted On

01 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Quality, Information Verification, Research, Communication, Auditing, Electronic Health Records, Appointment Scheduling, Insurance Verification, Patient Services, Quality Improvement, Demographic Updates, Consent Forms, HIPAA Compliance, Telephone Skills, Computer Skills, Independent Work, Prioritization

Industry

Hospitals and Health Care

Description

Job Details Job Location: 2020 J Street - Sacramento, CA 95814 Salary Range: $21.00 - $23.00 Hourly Job Title: Call Center Representative Department: Operations Reports to: Patient Services Supervisor Exempt/Non-Exempt: Non-Exempt FTE: 100% (40 hours) Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community. Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $21-$23/HR. Position Summary: The Call Center Patient Services Representative is responsible for the scheduling of patients receiving health services within the center. This includes basic collection of necessary registration data on new Medical, Dental and Behavioral Health patients as well as updating and making corrections to registration data on established patients. Position also includes responsibility of communicating to patients about upcoming medical/dental/behavioral health appointments and any outstanding balances that are due and that require payment prior to the next appointment. Essential Functions: Makes appointments and verifies insurance and/or payment method for appropriate department Responsible for appointment scheduling using approved template and guidelines. Appropriately notifies patients of any eligibility conflicts. Follows up on messages received through after-hours answering service by returning all appointment related messages to ensure all patients are cancelled, and/or rescheduled in a timely manner. Responsible for EHR data entry for patients prior to scheduling appointments. Assists patients with health insurance information such as Medi-Cal, Medicare, and GMC (Geographic Managed Care) programs. Verifies patients have current consent forms in place and updates demographic information as needed Completes corrections related to data errors when necessary. Compliance with all state and federal laws and regulations, as they pertain to position including: HIPAA, sexual harassment, Scope of Practice, OSHA etc. Actively participates in internal quality improvement teams. Works with team members proactively to support quality improvement initiatives in accordance with the mission and strategic goals for the organization, federal and state laws and regulations, and accreditation standards. At all times demonstrates cooperative behavior with supervisors, colleagues, patients, and the community. Other duties as assigned. Competencies: Data Quality Information Verification Research Communication Auditing Qualifications Minimum Qualifications: Must have at least 2 years of experience either working in a clinic front office or call center environment Knowledge of the services provided by medical, dental, and/or behavioral health facilities Experience with electronic health records systems Excellent computer skills. Excellent telephone and communication skills Ability to work independently, set priorities, and work well under pressure. Preferred Qualifications: NextGen Experience Bi-lingual

Responsibilities

The Call Center Patient Services Representative is responsible for scheduling patients for health services and collecting necessary registration data. This role also involves communicating with patients about appointments and outstanding balances.