Representative Consumer Relations at Tyson Foods

Springdale, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Internal Management, Management Support, Product Development, Production, Packaging, Shipping, Customer Satisfaction, CRS Platform, Database Management, Product Familiarization, Food Safety, Quality Assurance, Sales, Marketing, Social Media Response, Telephone Communication

Industry

Food and Beverage Manufacturing

Description

Internal Management & Management Support Applicants: Automatic notification to your current manager will be initiated upon selection for interview. This applies to all current P or M level candidates. Relocation Assistance Eligible: No Referral Payout Eligible: No Continue growing with our family. Our team members make it happen. If you want to continue to grow in a new role internally and see a position that looks right for you, we encourage you to apply! Thanks for your commitment to Tyson Foods. Management Level: P2 This position is responsible for learning all aspects of Tyson Foods from product development, production, packaging, shipping, and the sale of our products to consumers as well as representing Tyson Foods as a company that is committed to excellent products and superior customer satisfaction. This requires up to three months of on-the-job training in the CRS platform and database, instruction from various FSQA managers within each of the BU’s for product familiarization and coordinating the needs of the Tyson Foods customer and consumer with the objectives of Food Safety & Quality Assurance, Sales, and Marketing departments. This position involves resolving and processing product issues and inquiries that are received from social media, telephone, letters, text, and chat. Other responsibilities include daily monitoring of product issues, identifying and reporting crisis situations in written and verbal form to management in an expeditious fashion, and ensuring continued patronage and good relations with all Tyson customers and consumers. Additional departmental duties consist of researching and developing solutions to customer and consumer problems regarding product changes, clarification of marketing promotions, and coordinating plant resolution to product complaints. Flexibility to work additional hours/weekends should special situations arise. Essential Duties & Responsibilities Include: On the job training in the Salesforce CMR, Tyson Spec Systems, Power BI and PDM (3+ months given the broad product ranges) Instruction for over 1000 product packaging familiarization. Education on allergens contained within our products and be able to relay accurate information related to allergens to our customers and consumers. Educate Customers and Consumer on USDA Best Food Safety Practices Tyson history Answer employee questions on W-2’s during tax season (when are they receiving them) Support for other departments when they send out communication without a phone number and will not provide a phone number for questions. (Tyson Procurement) Learn where every product is produced. Answers calls/complaints on almost anything Tyson related and must have the knowledge to either know the answer or know who can answer. Ability to discuss issues with customers and consumers that are a high risk to our company. Requirements: Education: Broad knowledge in professional field or an equivalent combination of education and experience Experience: Customer Service/Public Relations background Computer Skills: Intermediate computer skills including Tyson systems. Communication Skills: Excellent verbal and written communication skills. Special Skills: Ability to handle stressful situations problem solving skills and decision-making abilities. Supervisory: No direct reports. Travel: NA This position does not offer sponsorship benefits. Please submit a resume in order to be considered. Work Shift: 1ST SHIFT (United States of America) Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status. We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more. CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here. Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations. Join us on the journey. At Tyson, we are raising expectations for how much good people can do. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy! We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business. We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work. To learn more about our culture, please read Our Purpose. Tyson Foods, Inc. is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact (479) 290-5000 for further assistance.

Responsibilities

This role involves learning all facets of Tyson Foods operations, from product development to sales, while resolving and processing product issues and inquiries received via social media, phone, letters, text, and chat. Responsibilities also include daily monitoring of product issues, identifying crises, and coordinating plant resolutions for customer complaints.