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Representative, CS, SC-Chemicals, GC at SABIC - Saudi Basic Industries Corp.

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, SAP, Order to Cash, Logistics Optimization, Data Accuracy, Customer Service, Demurrage Settlement, CMS System

Industry

Chemical Manufacturing

Description

Context/Scope: Manage the product flow through SAP orders (sales/purchase/spot/swap/diversion) and accurately execute a complete Order to Cash process for Chemicals SBU Greater China Region in order to achieve customer satisfaction and optimize order processing costs. Main Tasks: • Responsible for order management process against agreed deliverables for each sales order, including but not limited to meeting customer required delivery date and optimize the logistics costs involved.• Responsible for data accuracy in SAP system for all OTC processes; ensuring correct master data in the SAP and CMS system; ensuring minimum order changes.• Responsible for timeliness of business events: payments, shipments, documentations, etc. • Responsible for the assigned customers’ request, or complaints, and to consult with Sales, GCS, and SCE to come up with optimal and cost effective solution.• Assist in demurrage settlement: collection from customers, apply waiver from BU or recalculation with GCS. Accountable for demurrage reports. Goals:Fulfill his/her tasks to support the overall SABIC and Chemicals SBU strategy. Fulfill given targets and act according to SABICs values and mission to promote SABICs brand.

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Responsibilities

Manage the end-to-end Order to Cash process for the Chemicals SBU in Greater China using SAP to ensure customer satisfaction. Responsible for order flow, data accuracy, and resolving customer complaints in coordination with sales and logistics teams.