Representative - Customer Relations Center at AVANGRID Inc

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

25.75

Posted On

30 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Analytical Skills, Compassion, Listening Skills, Computer Skills, Flexibility, Judgment, Account Management

Industry

Utilities

Description

Representative - Customer Relations Center Reporting to: Manager - Customer Relations Center Location: Rochester, NY Work Type: Office Pay Rate: $25.75 (hourly) Schedule: 8.5-hour shift between the hours of 7AM - 7PM Training Schedule: 8-4:30 for 8 weeks Job Summary: As a Representative - Customer Relations Center (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role. Responsibilities: Answers inquiries (telephone or written) from customers regarding billing, service and all inquiries pertinent to customer relations. Answers customer inquiries regarding credit and collection and makes arrangements according to specific guidelines. Makes routine changes or adjustments to customers' accounts. Makes arrangements for actions or work to be performed by other division or departments in accordance with procedures. Transmit information or requests to proper division or department and prepares necessary work orders. Performs miscellaneous and/or clerical duties as assigned by Supervision. Skills and Requirements: High School Diploma/GED equivalent. Previous work experience in a customer service environment. Must have proven verbal and written communication skills that demonstrate the ability to communicate in an intelligent and effective manner by telephone or in writing. Must possess effective listening skills and be able to follow oral and written instructions. Must have compassion and understanding of customers' problems and ability to use good judgement in dealing with these problems. Must have proven problem solving skills and good analytical skills to be able to review and analyze customer accounts. Must have experience in using a computer terminal and/or a personal computer. Must be flexible and able to adapt to changes in priorities and procedures to meet the needs of customers. This is a DOT safety-sensitive position. Any applicant transferring into this department from a non-safety position will be required to pass a pre-employment drug screen. #LI-OFFICE #LI-JO1 Company: NY STATE ELECTRIC & GAS CORP Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management. Job Posting End Date: February-2-2026 We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low-emissions economy. We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil, Mexico and Australia and maintains markets such as Japan, Taiwan, Ireland, Sweden and Poland, among others, as growth platforms. Do you want to be part of the energy of the future? Do not hesitate, join us! Consult the Iberdrola career site Terms of Use and Legal Conditions Consult the Iberdrola employment channel Privacy Notice At Iberdrola Group | Careers we only use technical cookies to allow the operation and provision of the services offered on the website. For more information you can consult our Cookies Policy

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Responsibilities

As a Customer Relations Center Representative, you will handle customer inquiries via telephone and written correspondence, addressing issues related to billing, service, and account updates. You will also process applications for service and respond to service emergencies.