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Representative, Customer Service and Support at Logistics Oman

Hải Phòng, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Customer Support, Operations Management, Vendor Management, Logistics Program Implementation, Business Relationship Deepening, New Business Acquisition, Onboarding Assistance

Industry

Logistics;Transportation;Supply Chain and Storage

Description

This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in implementation of Vendor Logistics Program through consultation to vendors to deepen business relationship, introduce APLL services to vendors and secure new business for APLL. The position assists customer service supervisor / team lead to onboard customer service representatives.

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Responsibilities

This role is responsible for meeting the daily operational requirements of key and complex customers, ensuring the delivery of APLL's commitment to them. The representative also assists in managing the Vendor Seminar Program to align vendors with customer standards.