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Representative, Customer Service at Avient

Tangerang, Banten, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Fulfillment, SAP, Sales and Distribution, Microsoft Office, Invoice Handling, Administrative Work, Order Processing, Inventory Monitoring, Communication, Data Entry, Supply Chain Coordination

Industry

Plastics Manufacturing

Description

Responsibilities Essential Function 1: Invoice Handling 1. Ensure signed Delivery Notes are returned to Avient as soon as possible 2. Ensure invoices are sent to customers no later than 3 days after the Delivery Note is returned from the customer: Essential Function 2: Order Fulfilment 1. Act as the main contact person for customers, responsible for responding to all customer requests. 2. Process customer orders, from receiving PO, confirming orders, entering orders into SAP, monitoring production until goods are ready and shipped to the customer. 3. Regular update to customers regarding price conformity, material availability, and estimated delivery schedule. 4. Coordinate with Purchasing, Laboratory, and Production to ensure customer orders are shipped as per requested schedule. 5. Coordinate with the Warehouse team to ensure goods are shipped as per information on the Delivery Note. 6. Provide the most accurate delivery schedule confirmation to customers. Essential Function 3: Sales Support 1. Communicate with the Sales Team regarding order status, price differences, and overdue receivables. 2. Help the Sales Team monitor customer debts to meet targets. 3. Provide documents related to products requested by customers, such as MSDS/TDS/Product Safety. 4. Provide accurate payment information from customers to GBS-OTC.

Responsibilities

The Customer Service Representative acts as the primary contact for customers, managing the end-to-end order fulfillment process from entry in SAP to shipment. They also provide essential sales support by coordinating with internal departments and monitoring customer accounts.